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Call Center Representative Job Description

Job Overview

We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your role is to provide assistance to our clients through phone calls and respond to their queries timely and efficiently. You will provide necessary information to the clients according to company policy and procedures. For this role, you should have extraordinary communication skills to handle all type of customers and proficient knowledge of the company’s policy and services to troubleshoot any issue faced by the clients.

If you feel you are suitable for this role, send in your applications to us right away!

Requirements

  • Make and attend necessary phone calls

  • Provide information to the customers

  • Resolve any queries regarding the services of the company

  • Provide excellent customer services and ensure customer satisfaction

  • Search for the opportunities as they arise and make full use of it

  • Maintain cordial relationships with customers

  • Maintain database by updating customer information on daily basis

  • Explain new features to the customers and answer their questions

  • Make sure the issue is resolved and follow up if required

Requirements

  • Bachelor degree in Business Administration or relevant field

  • 2 years of experience of working as a Customer Services Representative or Call Center Representative

  • Proficient in English with extraordinary communication and interpersonal skills

  • Familiar with CRM like Zoho, Hubspot or Salesforce

  • Knowledge of MS Office

  • Efficient in achieving targets

  • Team player

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