An online library of customizable job description templates for every industry. Choose the desired job description from our extensive library and get started with your hiring process!
We are seeking for a skilled and professional Call Center Supervisor. Your key responsibilities include assisting in hiring and training the required staff to develop a team of skillful customer support representatives. You will be liable to mentor and guide your team members to have excellent customer support services and evaluating the staff on the basis of their performance and output. Excellent communication skills and team management skills are the essential requirements for this job.
If you think you are proficient for this role then do apply!!
Assist in hiring and training new call center staff.
Coordinate with other departments to set goals and targets.
Motivate the team to achieve the given targets.
Resolve staff queries regarding company’s policies and sales issues.
Ensure the staff is following company’s rules and regulations.
Maintain the call center database including staff performance and call log.
Uphold the standard of the services.
Provide suggestions to the upper management to improve the quality of services and productivity.
Ensure friendly and healthy environment for the staff.
Bachelor’s degree in Management or relevant field.
Experience in customer service or sales is a must.
Proven experience of working as a Call Center Supervisor.
Proficiency in MS Office and sales procedures
Strong understanding of company policies and product details.
Analytical and problem solving skills.
Extraordinary interpersonal and communication skills.
Post this Call Center Supervisor job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.Post to 20+ Free Job Boards
Similar to this Job
Click here to read how Jobsoid has streamlined their hiring processes significantly.
Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.Read the Case Study
Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.Read the Case Study
Powerful online tools, intuitively designed to simply hiring for Startups,
Growing Businesses & Recruiting Agencies