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Call Center Supervisor Job Description

Job Overview

We are seeking for a skilled and professional Call Center Supervisor. Your key responsibilities include assisting in hiring and training the required staff to develop a team of skillful customer support representatives. You will be liable to mentor and guide your team members to have excellent customer support services and evaluating the staff on the basis of their performance and output. Excellent communication skills and team management skills are the essential requirements for this job.

If you think you are proficient for this role then do apply!!

Responsibilities

  • Assist in hiring and training new call center staff.

  • Coordinate with other departments to set goals and targets.

  • Motivate the team to achieve the given targets.

  • Resolve staff queries regarding company’s policies and sales issues.

  • Ensure the staff is following company’s rules and regulations.

  • Maintain the call center database including staff performance and call log.

  • Uphold the standard of the services.

  • Provide suggestions to the upper management to improve the quality of services and productivity.

  • Ensure friendly and healthy environment for the staff.

Requirements

  • Bachelor’s degree in Management or relevant field.

  • Experience in customer service or sales is a must.

  • Proven experience of working as a Call Center Supervisor.

  • Proficiency in MS Office and sales procedures

  • Strong understanding of company policies and product details.

  • Analytical and problem solving skills.

  • Extraordinary interpersonal and communication skills.

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