Chief Relations Manager
Job Description Template

Job Overview

We are seeking a Chief Relations Manager to develop and promote long-lasting affiliations with the customers. You will solve any problems that will appear and ensure that clients are satisfied with the service of management.

You should be an outstanding communicator who will be capable to understand the requirement of clients. You are expected to work together with the marketing and sales team and create reports for the clients. You will be the first point of contact for our clients and hence, have to maintain a strong relationship with all the company clients.

If you have an excellent understanding and experience in client service or customer service industry, we would be pleased to meet you.

Responsibilities

• Organize a day to day meetings with the clients to make sure that the client is satisfied with the services. 

• Establish the company's purchase, profit, and income goals.

• Make suitable strategies to fulfill customer’s demands.

• Behave as a center of communication for issues and resolve the complaints of clients in the most applicable way.

• Make use of Customer Relationship Management (CRM) software to facilitate seamless working among the peers and the customers.

• Create and implement strategic plans for building these specific client relationships.

• Create seeking high-level placements in print, media relations strategy, broadcast, and social media.

• Develop content for by lined articles, press releases, and keynote presentations.

Requirements

• Bachelor's or Master's degree in Business, Marketing, Management or relevant field.

• Proven 2-year experience in Sales and Customer Service, Chief Relationship Officer or Chief Executive Officer will be preferred.

• Excellent knowledge of customer relationship management (CRM) practices and trends.

• Outstanding customer service, sales, and analytical skills.

• Good oral and written communication skills.

• Excellent knowledge of MS Office (Microsoft Excel), CRM and other related software.

• Outstanding leadership skills.

• Excellent negotiation skills.

• Good customer oriented mindset.

• Excellent problem solving and conflict resolution abilities.

• Attention to detail.

• Excellent time management skills.

• Good customer service abilities.