Front Office Manager
Job Description Template

Job Overview

We are looking for a qualified candidate with a presentable personality for the post of Front Office Manager to join our team.

As a Front Office Manager, you will be responsible to manage the front desk efficiently and provide excellent customer assistance to the clients. You will also be the first representative of the company a client meets. You will be responsible to respond to the queries and complaints on a timely basis.  You should ensure the front desk team provides the best customer service. In order to be successful in this role, you should possess exceptional customer service and communication skills.

If you are ready to take up  Front Office Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities

• Train and motivate Front Office personnel according to the company policies.

• Ensure the front desk is always clean and presentable.

• Ensure all the stationery and materials are present and available in stock.

• Manage the shift rotations.

• Respond to complaints and queries timely and efficiently.

• Manage the junior staff professionally and patiently.

• Ensure call center agents are providing the best customer services.

• Evaluate the front desk staff on the basis of performance and customer orientation.

• Implement budget costing and planning strategies.

• Manage the staff in emergency situations.

Requirements

• Bachelor in Business Administration or relevant field. Candidates having a  high school diploma with relevant experience will also be considered.

• Proven experience of working as a Front Desk Manager or Office Manager in an Administrative Department.

• Exceptional office management abilities including organizing meetings and managing databases, booking transport and accommodation.

• Proficient in Microsoft Office tools

• Great interpersonal skills.

• Exceptional oral and written communication skills.

• Strong organizational skills.

• Ability to work in a team or individually as and when required.

• Ability to manage and handle multiple tasks.

• Outstanding problem-solving skills.

• Exceptional attention to detail.

• Good time management abilities.

• Strong decision-making skills.

• Strong work ethics.