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We are looking for a candidate with presentable personality for the post of Front Office Manager. You will be responsible to manage the front desk efficiently and provide excellent customer service to the clients because you will be the first representative of the company a client meets. This job requires a lot of interaction with people so you should have excellent communication skills. You will be responsible to respond to the queries and complaints timely and ensure the front desk team provides the best customer services.
If you feel you are fit for this role, send in your application to us. We would like to meet you.
Train and motivate staff according to the company policies
Ensure the front desk is clean and presentable
Ensure all the stationery and materials are present and available in stock
Manage the shift rotations
Respond to the complaints and queries timely and efficiently
Manage the junior staff professionally and patiently
Ensure call center agents are providing best customer services
Evaluate the front desk staff on the basis of performance and customer orientation
Budget costing and planning
Manage the staff in emergency situations
Ensure everyone is following company rules
Bachelor in Business Administration or relevant field
Proven experience of working as a Front Desk Manager in a reputable institution
Proficient in Microsoft Office tools
Customer oriented attitude
Pleasant and presentable personality
Quick decision-making skills
Multitasking and efficient
Proficient in English language
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