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Help Desk Manager Job Description

Job Overview

We are seeking for a Help Desk Manager. Your role is to provide technical services to our customers along with the required support. As a help desk manager, you will make sure that the technical malfunctions regarding hardware and software are properly resolved. You will also be responsible to make sure that the queries are resolved on time. Your duty also includes the supervision of front desk staff and make sure that they are handling customer complaints and queries promptly.

If you feel you are qualified for this role, we would like to meet you.

Responsibilities

  • Lead day to day help desk tasks. Make sure that the staff is responsive to the complaints.

  • Maintain good relation with customers and the staff.

  • Provide adequate services to the customers.

  • Handle all the complaints and queries efficiently.

  • Provide the right solutions for technical issues and problems.

  • Follow up with customers to determine areas of improvement.

  • Make report on monthly help desk staff performance.

  • Motivate and mentor the staff for achieving goals and evaluate their performance.

Requirements

  • BS in Computer Science or IT related field.

  • 3 years of experience working as a help desk manager.

  • Experience working in customer service sector will also be considered.

  • Excellent team management skills.

  • Outstanding problem solving skills.

  • Excellent verbal and written communication skills.

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