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Help Desk Specialist Job Description

Job Overview

We are looking for an experienced and skilled Help Desk Specialist to join our Customer Services team. Your role is to provide technical solutions to the customers and provide the best customer services. This role requires a lot of communication and interpersonal skills for interacting with the different type of customers on daily basis. You should have proficient knowledge of services provided by the company and the potential technical issues that the customers could encounter in order to resolve their queries in an efficient manner.

If you have an experience in customer service and feel that you are suitable for this role, we would like to meet you.

Responsibilities

  • Provide solutions to the problems faced by the customer

  • Troubleshoot any technical inadequacies

  • Guide the customer step by step if on call

  • Track the common issues faced by the customers and follow-up regarding the same with the technical team

  • Update the customer database

  • Make sure the best customer services are provided to the clients

  • Ensure the improvements are made for the issues and suggest new strategies

  • Provide technical support and training to the junior staff

  • Train the newly hired staff

  • Respond to difficult customers with patience and take quick actions

Requirements

  • Bachelors in Information Technology or Computer Sciences

  • Proven experience of working as a Help Desk Specialist

  • Customer Service experience can also be considered

  • Hands on experience in resolving customer issues and complaints  

  • Good communication and interpersonal skills

  • Problem-solving abilities

  • Good team management skills

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