An online library of customizable job description templates for every industry. Choose the desired job description from our extensive library and get started with your hiring process!
We are looking for an IT Help Desk Technician to join our customer services team. Your role is to resolve all the queries of customers regarding technical issues and providing best possible results on phone or email. You are responsible to provide customer services and technical services to our clients in a best possible way. Excellent communication skills and problem solving skills plus proficient knowledge of technical procedures is the key requirements for this role.
If you think you can troubleshoot the technical issues efficiently then do apply to become part of our team!
Respond to the customer queries and complaints.
Provide adequate solutions to the technical issues.
Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email.
Report the difficult or complex issues to the Help Desk Manager.
Provide excellent customer service to the clients.
Follow up with the customers regularly.
Maintain the record of common issues related to customer complaints and report them to higher management.
Determine potential issues and resolve them beforehand.
Suggest improvements on procedures.
Bachelors in Information Technology or Computer Sciences.
Proven experience of working as a Helpdesk Technician.
Hands on experience in resolving technical issues.
Familiar with database management systems such as Oracle and SQL.
Good communication and interpersonal skills.
Excellent problem solving abilities
Team management skills.
Post this IT Help Desk Technician job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.Post to 20+ Free Job Boards
Similar to this Job
Click here to read how Jobsoid has streamlined their hiring processes significantly.
Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.Read the Case Study
Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.Read the Case Study