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Salon Receptionist Job Description

Job Overview

We are looking for a professional and competent Salon Receptionist to join our salon! You will be responsible to greet clients upon their visitation, answer customers' inquiries about beauty services via telephone, email or face to face and processing transactions. You should be capable to manage customers with elegance, even amid peak demand hours. You will assist us in boosting our reputation by building friendly relationships with clients.

Responsibilities

  • Greet customers, walk them to the best possible beauty station and advise assigned beauticians of their arrival.

  • Confirm appointments of customers via telephone and email.

  • Process cash and credit cards transactions and issue receipts.

  • Offer drinks and converse with customers who are sitting in the waiting area of our salon.

  • Answer inquiries of clients regarding the beauty services of salon and schedule their appointments.

  • Notify customers about new offers and services of the salon.

  • Provide cross-sell services through brochures and gift vouchers whenever applicable.

  • Update customer records with contact, bill details, appointments and services provided to them.

  • Keep the reception area clean.

  • Order brochures and business cards as required.

Requirements

  • Certificate of Secondary Education.

  • 2-year experience of working as a Salon Receptionist.

  • Basic computer knowledge with proficiency in MS Office.

  • Exceptional communication (oral and written) skills.

  • Excellent record-keeping skills.

  • Ability to handle monetary transactions.

  • Good customer service and organization skills.


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