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Shift Manager Job Description

Job Overview

We are looking for an efficient and productive Shift Manager for our hotel. Your role is to provide managerial services in the absence of manager and provide daily report. In addition to this, you are required to manage the staff and their performance. You should also monitor the inventory, provide customer support services, resolve any query regarding reservations and ensure the safety and hygiene of the hotel.

If you think you have these managerial qualities and excellent time management skills then do apply!

Responsibilities

  • Prepare a daily shift summary report.

  • Maintain healthy relations with the staff and crew members.

  • Manage reservations and special dining arrangements for occasions such as parties, meetings etc.

  • Determine daily targets and earnings.

  • Evaluate the performance of the staff and train them if required.

  • Handle all complaints and queries and resolve them effectively. Ensure customer satisfaction.

  • Check the availability of the staff and assign tasks to the staff accordingly.

  • Assist General Manager with recruitment and training of staff.

  • Ensure that the quality of the services is maintained and is consistent.

Requirements

  • Bachelor degree in Business Administration or Hospitality Management.

  • 2 years of supervisory experience in food service environment.

  • Proficient knowledge of hotel operations.

  • Excellent team management skills.

  • Good communication and interpersonal skills.

  • Ability to manage complaints with professionalism.

  • Ability to lead and mentor the team.


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