Collection Associate
Job Description Template

Collection Associate Job Description Template - Jobsoid


We are looking for a dedicated and enthusiastic candidate to join as a Collection Associate for our Accounting department.

As a Collection Associate, you will be responsible for helping the company collect all the overdue payments and debts. You will also be responsible for contacting the clients for payments. To be successful in this job role, you should have prior work experience as a Collection Associate. You should also have excellent communication and negotiation skills. Additionally, you should be coming up with various debt collection tactics as per the requirements.

If you think you possess outstanding debt recovery experience, then apply for this position right away. We will be happy to guide you through the process.


  • Developing debt collection strategies with the team members

  • Processing payments and settlements.

  • Preparing payment plans.

  • Maintaining the records for payment done.

  • Monitoring all the accounts for delayed payments and debts

  • Following up with the client for overdue payments.

  • Negotiating the debt recovery amount.

  • Taking measures to help collect payment on time.

  • Documenting all the required details for future reference.

  • Resolving customer credit concerns.

  • Updating the accounts receivable records.

  • Report collection activity on a daily basis.

  • Presenting the report on collection progress to the team.

  • Adhering to all the rules and regulations of the company.

  • Working in compliance with Fair Debt Collection Practices Act (FDCPA).

  • Staying up to date with the latest expertise in debt collection.


  • Bachelor’s degree in Accounting or High school diploma.

  • Proven work experience as a Collection Associate, Collection Specialist, or a similar position in the Accounting department.

  • Strong knowledge of various collection techniques and procedures.

  • In-depth knowledge and understanding of the Fair Debt Collection Practices Act (FDCP).

  • Ability to meet deadlines and targets.

  • Proficiency in MS Office Tools.

  • Ability to work under pressure and prioritize tasks.

  • Outstanding analytical and organizational skills.

  • Excellent problem solving and networking skills.

  • Great interpersonal skills.

  • Exceptional oral and written communication skills.

  • Ability to work in a team or individually as and when required.

  • Ability to manage and handle multiple tasks.

  • Exceptional attention to detail.

  • Hard-working individual.

  • Good time management abilities.

  • Strong decision-making skills.

  • Strong work ethics.

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Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
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