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Customer Service Manager Job Description

Job Overview

We are looking for an experienced and devoted Customer Service Manager to join our Customer Service team. Your role is to provide extraordinary satisfaction to our clients and to promote this idea throughout the organization. Your goal is to maintain a healthy and friendly relationship between the customer and the organization. We expect you to build a team of highly professional personnel which will represent our company in front of our clients.

If you feel you are suitable for this role, we would like to meet you.

Responsibilities

  • Make sure customer service quality is maintained

  • Respond to the customer queries in a timely manner and resolve their issues

  • Introduce new methods and strategies to improve customer services

  • Record all the documents and queries and take strict follow up to the resolution

  • Recruit and train the junior staff to achieve excellence

  • Conduct budget costing for the department

  • Make sure the department’s targets are achieved

  • Manage the workflow according to priorities

  • Apply best practices to the areas of improvement

Requirements

  • Bachelor degree in Business Administration or relevant field

  • Working experience as a Customer Service Manager

  • Proficient knowledge of latest methods and strategies to improve customer services

  • Customer oriented approach

  • Proficient in English language

  • Ability to think strategically

  • Excellent team management and leadership skills

  • Extraordinary communication and interpersonal skills

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