Call Center Manager
Job Description Template

Call Center Manager Job Description - Image

Job Overview

We are looking for a Call Center Manager who should be able to monitor day to day call center tasks. You should also supervise the staff to achieve business goals and objectives.

You will be liable to provide good results cost-effectively. You are expected to maintain the quality of customer service. An ideal qualified candidate for this role must have excellent communication and customer service skills to carry out this role successfully.

If you consider yourself suitable for this position, please do apply. 

Responsibilities

  • Hire and train the new staff along with the human resources department.

  • Plan out resources for the call center on a monthly basis effectively.

  • Provide quality customer service.

  • Communicate with the staff and higher management to resolve any issues on the system and process. 

  • Handle difficult situations effectively in the call center environment.

  • Analyze the call center needs and provide suggestions to improve the performance and productivity of the staff.

  • Make use of the full potential of the staff and motivate them to deliver their best.

  • Meet the financial objectives of the call center by estimating requirements, preparing an annual budget and scheduling expenditures.

  • Meet the organizational goals and maintain the standard of the services.

  • Develop, implement and maintain technical and professional knowledge by tracking emerging trends in call center operations management

  • Evaluate the team’s performance on a timely basis.

Requirements

  • BS in Business Administration or relevant field.

  • Proven 4 years of experience as a Call Center Operation Manager.

  • Experience in the customer service field will also be considered.

  • Certified Call Center Manager( CCCM) or relevant certification is a plus.

  • Proficient in MS Office.

  • Working experience in basic financial analysis. For example- cost benefits, cost-effectiveness, etc.

  • Proficient in call center software programs and equipment.

  • Outstanding understanding of customer service metrics and performance evaluation.

  • Excellent verbal and non-verbal communication skills.

  • Strong leadership and organizational skills.

  • Excellent problem-solving abilities.

Job-Description-Generator
Post this Call Center Manager job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize

Similar to Call Center Manager Job Description

Dominic Scales, Global Talent Acquisition Manager at DOTW
Dominic Scales
Destinations of the World.
"Jobsoid is an amazing and easy-to-use ATS system! It has made our lives easier by streamlining our recruitment processes."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Click here to read how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates