Job Descriptions Library

An online library of customizable job description templates for every industry. Choose the desired job description from our extensive library and get started with your hiring process!

Call Center Manager Job Description

Call Center Manager Job Description - Image

Job Overview

We are looking for a call center manager who should be able to monitor day to day call center tasks and supervise the staff to achieve business goals and objectives. You will be liable to provide good results cost effectively. You are expected to maintain the quality of customer service. The ideal candidate must have excellent communication and customer service skills to carry out this role successfully.

If you consider yourself suitable for this position, please do apply.


  • Hiring and training of the new staff.

  • Effective resource planning of the call center on monthly basis.

  • Providing quality customer service.

  • Communicating with the staff and higher management to resolve any issues.

  • Handling the difficult situations optimistically and effectively.

  • Analyze the call center needs and provide suggestions to improve the performance and productivity of the staff.

  • Make use of the full potential of the staff and motivate them to deliver their best.

  • Meeting the organizational goals and maintain the standard of the services.

  • Evaluate team’s performance on a timely basis.


  • BS in Business Administration.

  • 4 years of experience as a Call Center Manager.

  • Experience in customer service field will also be considered.

  • Certified Call Center Manager( CCCM) or relevant certification is a plus.

  • Proficient in MS Office.

  • Excellent verbal and non-verbal communication skills.

  • Strong leadership and organizational skills.

Post this Call Center Manager job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize

Similar to Call Center Manager Job Description

Zulma Velasquez, Talent Acquisitions Manager at Jar House LLC
Zulma Velasquez
Jar House, United States
"We no longer have to look into email inbox to find candidate resumes as all information is present in one place. Jobsoid has reduced our work burden manifold."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Click here to read how Jobsoid has streamlined their hiring processes significantly.


Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study


Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates