Call Center Representative
Job Description Template

Job Overview

We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures. 

To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company’s policy and services. This will help you to troubleshoot any issue faced by the clients faster.

If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away!

Requirements

• Make and attend necessary phone calls - inbound and outbound calls.

• Provide the required information to the customers

• Resolve any queries regarding the services of the company

• Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible

• Search for the sales opportunities as they arise and make full use of it

• Identify potential customers and make the necessary sales pitch

• Maintain cordial relationships with customers

• Maintain database by updating customer information on daily basis

• Explain new features to the customers and answer their questions

• Write communication scripts for inbound calls

• Keep the team informed about customer calls and demos on a regular basis

Requirements

• Bachelor degree in Business Administration or relevant field

• 2 years of experience of working as a Customer Services Representative or Call Center Representative

• Proficient in English with extraordinary communication and interpersonal skills

• Familiar with CRM like Zoho, Hubspot or Salesforce

• Knowledge of MS Office

• Efficient in achieving targets

• Should be a team player

• Excellent organizational skills

• Good decision making abilities