We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures.
To be successful in this role, you should have extraordinary communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company’s policy and services. This will help you to troubleshoot any issue faced by the clients faster.
If you feel you can carry out the duties and responsibilities of this role diligently then send in your applications to us right away!
Make and attend necessary phone calls - inbound and outbound calls.
Provide the required information to the customers
Resolve any queries regarding the services of the company
Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible
Search for the sales opportunities as they arise and make full use of it
Identify potential customers and make the necessary sales pitch
Maintain cordial relationships with customers
Maintain database by updating customer information on daily basis
Explain new features to the customers and answer their questions
Write communication scripts for inbound calls
Keep the team informed about customer calls and demos on a regular basis
Bachelor degree in Business Administration or relevant field
2 years of experience of working as a Customer Services Representative or Call Center Representative
Proficient in English with extraordinary communication and interpersonal skills
Familiar with CRM like Zoho, Hubspot or Salesforce
Knowledge of MS Office
Efficient in achieving targets
Should be a team player
Excellent organizational skills
Good decision making abilities
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