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We are looking for a skilled and professional Call Center Representative to join our Customer Services team. Your role is to provide assistance to our clients through phone calls and respond to their queries timely and efficiently. You will provide necessary information to the clients according to company policy and procedures. For this role, you should have extraordinary communication skills to handle all type of customers and proficient knowledge of the company’s policy and services to troubleshoot any issue faced by the clients.
If you feel you are suitable for this role, send in your applications to us right away!
Make and attend necessary phone calls
Provide information to the customers
Resolve any queries regarding the services of the company
Provide excellent customer services and ensure customer satisfaction
Search for the opportunities as they arise and make full use of it
Maintain cordial relationships with customers
Maintain database by updating customer information on daily basis
Explain new features to the customers and answer their questions
Make sure the issue is resolved and follow up if required
Bachelor degree in Business Administration or relevant field
2 years of experience of working as a Customer Services Representative or Call Center Representative
Proficient in English with extraordinary communication and interpersonal skills
Familiar with CRM like Zoho, Hubspot or Salesforce
Knowledge of MS Office
Efficient in achieving targets
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