We are looking for a dedicated and motivated Client Servicing Executive to join our Customer Service department. You should be able to identify and resolve client queries and complaints in a professional and timely manner. Besides, you should be able to maintain a record of your interactions with clients.
As a Client Servicing Executive, you should own excellent communication skills and have strong listening skills. Also, you should be able to display calm composure at all times. Moreover, you should provide guidance and support to team members as and when required. Also, you should be able to fulfill monthly/yearly revenue and departmental targets.
To perform in this job role, you should good analytical skills and problem-solving abilities. Furthermore, you should be highly motivated and able to work in a team as well as independently. Your ability to provide in-depth knowledge of the company’s products and services will be beneficial.
Send in your application if you can fulfill the job responsibilities. We would love to hear from you.
Communicating with clients via phone calls, emails, or in-person
Identifying and resolving client queries
Maintaining a detailed and accurate record of all client details and communications
Building and maintaining long-lasting business relationships with clients
Ensuring to respond to client queries in a professional and timely manner
Assisting in the hiring process and providing necessary guidance to the team members and new recruits
Providing clients with relevant information on the products and services offered by the company
Identifying and making promotional/marketing offers to potential clients
Achieving the monthly/yearly revenue targets
Performing on-site sales visits
Drafting and negotiating the terms and conditions mentioned in the client service agreement
Bachelor’s degree in Business Administration, Business Management, or a related field
Proven work experience in the Customer Service department as a Client Servicing Executive or a Client Service Representative
Familiarity with CRM software like Freshworks, HubSpot, and Insightly
Excellent communication and interpersonal skills
Good time management and organizational skills
Strong analytical and problem-solving skills
Deadline-driven and highly motivated individual
Ability to maintain a calm composure in stressful situations
Good listening skills
Ability to work independently and collaboratively
Ability to offer excellent customer service
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