Concierge
Job Description Template

Job Overview 

We are actively looking for a talented and experienced candidate to join us on a full-time basis as a Concierge. 

You should be providing amazing customer service to our clients for various industries such as hotels, apartments, hospital buildings, and so on. 

To be successful in this job role, you will be responsible for being the point of contact between the company and the guest. You will also be responsible for greeting guests and interacting with them in a friendly manner. 

In addition to this, you should possess outstanding communication skills and the ability to work in a team environment. You should also have excellent organizational skills to work in a fast-paced environment. 

If you are ready to take up these duties and responsibilities of Concierge, then apply right away. We will love to meet you. 

Responsibilities 

• Greeting the guest or client upon their arrival. 

• Assisting the guest and introducing them to the property. 

• Understanding their property requirements and specifications. 

• Answering questions of the guests via phone calls and emails. 

• Booking rooms for the clients. 

• Providing excellent customer service and customer satisfaction. 

• Working in collaboration with the Support and Marketing team. 

• Maintaining a healthy relationship with the clients. 

• Arranging events and transportation as per the request of the guests. 

• Communicating with the existing and old guests on a regular basis. 

• Resolving issues and complaints of the guests. 

• Preparing monthly reports and presenting them to the higher management. 

• Adhering to all the rules and regulations of the company. 

Requirements 

• Bachelor’s degree in Marketing, Advertising, Sales, or High school diploma. 

• Proven work experience as a Concierge, or a similar role in the Hospitality or Customer Service department. 

• Excellent oral and written communication skills. 

• Demonstrate ability to work for a long time as well as on weekends. 

• Good organizational and interpersonal skills. 

• Ability to manage time and multitask as per the priority. 

• Basic computer skills like MS Office Tools. 

• Excellent active listening skills. 

• Exceptional customer service skills. 

• Customer-oriented individual and an outstanding problem-solver. 

• Strong people and sales skills. 

• A keen eye for details.