Customer Relationship Manager
Job Description Template

Customer Relationship Manager Job Description Template - Jobsoid

Job Overview

Our company is actively looking for a confident and empathetic individual to join our team as a Customer Relationship Manager. Your ultimate goal for this job position is to get new customers and retain existing customers.

As a Customer Relationship Manager, you will be responsible for maintaining a long-term relationship with the customer. You will also be responsible for knowing the customer’s needs and demands.

You should be upselling as well as cross-selling the company’s products and services. As an ideal candidate, you should possess excellent communication skills and the ability to work in a team environment. In addition to this, you should have previous experience working as a Customer Relationship Manager.

If you think you can take up this job position as a CRM, then send in your job application right away. We will be happy to meet with you.

Responsibilities

  • Setting customer expectations and revenue goals.

  • Identifying customer demands and requirements.

  • Developing plans to address customer-specific needs.

  • Dealing with people of different backgrounds and temperaments.

  • Solving customer issues and complaints.

  • Planning strategies for customer care and conflict resolution.

  • Cross-selling products and services to the customer.

  • Advising customers on cost-effectiveness.

  • Overseeing the activities of the sales team.

  • Offering exceptional customer service to customers.

  • Negotiating agreements with customers.

  • Maintaining good relationships with customers.

  • Approaching prospective customers to build rapport.

  • Taking feedback from customers to ensure they are satisfied with the service.

  • Adhering to all the rules and regulations of the company.

  • Researching the competitors and devising plans accordingly.

  • Staying updated with the latest ways to retain customers.

Requirements

  • Bachelor’s degree in Business Administrator, Marketing or a relevant field.

  • 3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.

  • Demonstrate the ability to work in teams and independently.

  • Excellent organizational and interpersonal skills.

  • Outstanding oral and written communication skills.

  • Good customer service skills.

  • Exceptional negotiation and sales skills.

  • Proficiency in Microsoft Office Tools.

  • Sound knowledge of the company’s products and services.

  • Ability to maintain sensitive and confidential information.

  • Excellent presentation skills.

  • Ability to maintain a positive attitude.

  • Exceptional people and problem-solving skills.

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