Customer Relationship Manager
Job Description Template

Job Overview

Our company is actively looking for a confident and empathetic individual to join our team as a Customer Relationship Manager. Your ultimate goal for this job position is to get new customers and retain existing customers.

As a Customer Relationship Manager, you will be responsible for maintaining a long-term relationship with the customer. You will also be responsible for knowing the customer’s needs and demands.

You should be upselling as well as cross-selling the company’s products and services. As an ideal candidate, you should possess excellent communication skills and the ability to work in a team environment. In addition to this, you should have previous experience working as a Customer Relationship Manager.

If you think you can take up this job position as a CRM, then send in your job application right away. We will be happy to meet with you.

Responsibilities

• Setting customer expectations and revenue goals.

• Identifying customer demands and requirements.

• Developing plans to address customer-specific needs.

• Dealing with people of different backgrounds and temperaments.

• Solving customer issues and complaints.

• Planning strategies for customer care and conflict resolution.

• Cross-selling products and services to the customer.

• Advising customers on cost-effectiveness.

• Overseeing the activities of the sales team.

• Offering exceptional customer service to customers.

• Negotiating agreements with customers.

• Maintaining good relationships with customers.

• Approaching prospective customers to build rapport.

• Taking feedback from customers to ensure they are satisfied with the service.

• Adhering to all the rules and regulations of the company.

• Researching the competitors and devising plans accordingly.

• Staying updated with the latest ways to retain customers.

Requirements

• Bachelor’s degree in Business Administrator, Marketing or a relevant field.

• 3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.

• Demonstrate the ability to work in teams and independently.

• Excellent organizational and interpersonal skills.

• Outstanding oral and written communication skills.

• Good customer service skills.

• Exceptional negotiation and sales skills.

• Proficiency in Microsoft Office Tools.

• Sound knowledge of the company’s products and services.

• Ability to maintain sensitive and confidential information.

• Excellent presentation skills.

• Ability to maintain a positive attitude.

• Exceptional people and problem-solving skills.