Customer Service Manager
Job Description Template

Customer Service Manager Job Description - Image

Job Overview

We are looking for an experienced and devoted Customer Service Manager to join our Customer Service team.

As a Customer Service Manager, your duties and responsibilities include providing extraordinary satisfaction to our clients and promoting this idea throughout the organization. 

Your ultimate goal should be to maintain a healthy and friendly relationship between customer service agents and the organization. We expect you to build a team of highly professional personnel which will represent our company in front of our clients.

If you are an experienced Customer Service Manager and feel you are suitable for this role, we would like to meet you.

Responsibilities

  • Make sure customer service quality is maintained.

  • Respond to customer issues and resolve them in a timely manner.

  • Introduce new methods and strategies to improve the customer service experience.

  • Accurately record all the documents and service issues and take strict follow up to the resolution.

  • Recruit and train the junior staff to achieve excellence in the respective fields.

  • Conduct budget costing for the department along with the Customer Service Representatives.

  • Make sure the department’s targets are achieved.

  • Manage the product or service procedure and workflow according to priorities.

  • Apply best practices to the areas of improvement.

Requirements

  • Bachelor degree in Business Administration or relevant field

  • Working experience as a Customer Service Manager, Customer Service Representative, or a similar role.

  • Proficient knowledge of the latest methods and strategies to improve customer services.

  • Proficient in the English language

  • Ability to think strategically.

  • Excellent team management and leadership skills.

  • Extraordinary interpersonal skills.

  • Good verbal and written communication skills.

  • Excellent customer satisfaction abilities.

  • Strong negotiation and sales skills.

  • Proficiency in Microsoft Office.

  • Customer-oriented individual and an outstanding problem-solver.

  • Good numerical abilities.

  • A keen eye on details for accuracy.

  • Good time management skills.

  • Strong work ethics.

Job-Description-Generator
Post this Customer Service Manager job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize

Similar to Customer Service Manager Job Description

Zulma Velasquez, Talent Acquisitions Manager at Jar House LLC
Zulma Velasquez
Jar House, United States
"We no longer have to look into email inbox to find candidate resumes as all information is present in one place. Jobsoid has reduced our work burden manifold."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates