Customer Support Executive
Job Description Template

Customer Support Executive Job Description Template - Jobsoid

Job Overview

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. 

Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelor’s degree in Business Administration to join this job position.

If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.

Responsibilities

  • Understanding the products and services provided by the company.

  • Preparing company policies and procedures.

  • Developing training lessons with service delivery systems.

  • Managing a team of Customer Support Representatives.

  • Supporting the customer through an email ticketing system and phone calls.

  • Resolving customer complaints and queries.

  • Providing detailed information to customers.

  • Monitoring the performance of individual representatives.

  • Maintaining records of each phone call for future reference.

  • Assisting the HR department with hiring new employees.

  • Providing the new employees with training sessions for enhancing their skills.

  • Offering exceptional customer service and satisfaction.

  • Following up with customers for any further information.

  • Taking feedback from the customers.

  • Negotiating the terms and conditions with the customer.

  • Contributing the work to the company’s knowledge base.

  • Maintaining a healthy relationship with the clients.

  • Adhering to the company’s rules and regulations.

Requirements

  • Bachelor’s degree in Business Administration or a related field.

  • 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

  • Good knowledge of managing the performance of the team.

  • Exceptional verbal and written communication skills.

  • Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.

  • Phenomenal conflict-resolution skills.

  • Good problem-solving abilities.

  • A customer-oriented individual.

  • Ability to meet deadlines and prioritize tasks.

  • Excellent negotiation and sales skills.

  • Outstanding interpersonal and organizational skills.

  • Excellent phone etiquette and active listening abilities.

  • A quick learner and exceptional ability to make decisions.

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