We are looking for a Customer Support Specialist for our team. To excel in this role, you should be excellent in verbal and written communication. You are expected to have a thorough knowledge of the products and services offered by the company.
You will be in direct contact with the customers. You also will be accountable to troubleshoot any problem and issues occurring to the customers regarding the products in a timely fashion.
If you consider yourself suitable for this role, please do apply.
Maintain a good relationship between customers and the company.
Provide detailed information about the products and services offered to the customers.
Communicate effectively with the customer support team.
Open and maintain customer account with all the desired account information.
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
Propose potential products or services to top management to gather customer information and analyze customer needs.
Achieve sales targets productively.
Train the junior staff on improving customer satisfaction.
Handle and manage surveys in regards to resolving customer service problems.
Keep the record of customers and follow-up with them on a timely basis for better customer experience.
Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
2 years of experience as a Customer Service Specialists or Customer Service Representative.
Outstanding experience in working with customers via telephone, email, and chats.
Proficiency in using remote support tools, help desk software and CRM software like Zoho, Hubspot, and Salesforce.
Excellent verbal and written communication skills.
Proficient in MS Office.
Quick decision-making skills.
Excellent time management and organizational skills.
Ability to multitask.
Outstanding negotiation and conflict-resolving skills.
Ability to work under pressure and prioritize tasks.
Ability to work in a team with a positive attitude.
Excellent customer service skills.
Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.
Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.Read the Case Study
Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.Read the Case Study