Debt Collector
Job Description Template

Debt Collector Job Description - Image

Job Overview

We are looking for a reliable and efficient Debt Collector to join our team. Your role is to recollect the debt amount from the customers that they owe to our company. 

Debt collection is the primary responsibility of this role. This job requires excellent customer service skills and a lot of patience as some clients might behave in a very inappropriate manner. You should be quick, responsive and patient to handle any type of situation and ensure to recover the money as soon as possible.

If you think you can take up this role, send in your application to us right away!


  • Ensure that the legal requirements are met before going forward with the payment terms

  • Check overdue bills and prepare a payment plan for the same

  • Track the outstanding debts and contact debtors to follow up on a weekly basis

  • Negotiate payment terms if required

  • Plan strategically on how to recover the money payable by the customers

  • Coordinate with debtors to inquire about their current status

  • Respond to the customer queries immediately. Resolve inadequacies if any

  • Maintain a healthy relationship with the debtors to prevent any issues in the future

  • Contact customers and negotiate with them if they are unable to pay all the amount collectively

  • Update the customer information on the database as and when required

  • Inform the higher officials about difficult or abusive debtors, delinquent accounts of credit card, etc.

  • Act according to the company policies and legal procedures


  • Bachelor’s degree in Commerce or Finance discipline. 

  • Candidates having a high school diploma or equivalent with desired experience can also be considered.

  • Proven experience as a Debt Collector or similar role in Customer Service or Finance industry

  • Proficient in Microsoft Office Tools such as Excel, Powerpoint, etc.

  • Knowledge of legal procedures and policies

  • Extraordinary communication skills

  • Outstanding negotiating skills

  • Good time management and organizational skills

  • Patient and calm individual will be preferred

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Dominic Scales, Global Talent Acquisition Manager at DOTW
Dominic Scales
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