Help Desk Manager
Job Description Template

Help Desk Manager Job Description - Image

Job Overview

We are seeking a Help Desk Manager to join our Customer Service Team. Your role will be to provide technical services to our customers along with the required service management support.

As a Help Desk Manager, your duties and responsibilities include ensuring that the technical malfunctions of hardware and software are properly resolved. You will also have to verify that the queries are resolved on time. You should also supervise front desk staff and check that they handle customer complaints and queries promptly.

If you feel you are qualified and skilled for this role, we would like to meet you.

Responsibilities

  • Lead day to day help desk support tasks.

  • Ensure that the staff is responsive to the complaints.

  • Assign tasks to help desk technical support team

  • Manage service desk support team and desk technicians

  • Maintain good relations with customers and the staff.

  • Provide adequate services to the customers.

  • Provide timely response to tickets along with the distribution of tickets to appropriate team members.

  • Handle all the complaints and queries efficiently.

  • Provide the best solutions for technical issues and problems.

  • Follow up with customers to determine various areas of improvement.

  • Motivate and mentor the staff to achieve goals and evaluate their performance.

  • Assists Help Desk team in resolving complex network problems.

  • Prepare a report on monthly help desk staff performance.

Requirements

  • Bachelor's degree in Computer Science, Information Technology or a related field.

  • Proven 3 years of experience working as a Help Desk Manager, Help Desk Specialist or a similar role.

  • Excellent ability to guide and instruct the non-technical audience.

  • Strong analytical and information technology skills.

  • Excellent team management abilities.

  • Outstanding problem-solving skills.

  • Excellent verbal and written communication skills.

  • Outstanding attention to detail.

  • Strong leadership skills.

  • Exceptional customer service abilities.

  • A critical thinker.

  • Good time management skills.

Job-Description-Generator
Post this Help Desk Manager job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize

Similar to Help Desk Manager Job Description

Zulma Velasquez, Talent Acquisitions Manager at Jar House LLC
Zulma Velasquez
Jar House, United States
"We no longer have to look into email inbox to find candidate resumes as all information is present in one place. Jobsoid has reduced our work burden manifold."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Click here to read how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates