We are seeking a Help Desk Manager to join our Customer Service Team. Your role will be to provide technical services to our customers along with the required service management support.
As a Help Desk Manager, your duties and responsibilities include ensuring that the technical malfunctions of hardware and software are properly resolved. You will also have to verify that the queries are resolved on time. You should also supervise front desk staff and check that they handle customer complaints and queries promptly.
If you feel you are qualified and skilled for this role, we would like to meet you.
Lead day to day help desk support tasks.
Ensure that the staff is responsive to the complaints.
Assign tasks to help desk technical support team
Manage service desk support team and desk technicians
Maintain good relations with customers and the staff.
Provide adequate services to the customers.
Provide timely response to tickets along with the distribution of tickets to appropriate team members.
Handle all the complaints and queries efficiently.
Provide the best solutions for technical issues and problems.
Follow up with customers to determine various areas of improvement.
Motivate and mentor the staff to achieve goals and evaluate their performance.
Assists Help Desk team in resolving complex network problems.
Prepare a report on monthly help desk staff performance.
Bachelor's degree in Computer Science, Information Technology or a related field.
Proven 3 years of experience working as a Help Desk Manager, Help Desk Specialist or a similar role.
Excellent ability to guide and instruct the non-technical audience.
Strong analytical and information technology skills.
Excellent team management abilities.
Outstanding problem-solving skills.
Excellent verbal and written communication skills.
Outstanding attention to detail.
Strong leadership skills.
Exceptional customer service abilities.
A critical thinker.
Good time management skills.
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