Member Service Representative
Job Description Template

Job Overview

We are looking for a motivated and enthusiastic candidate as a Member Service Representative to join our team.

As a Member Service Representative, you will be responsible for building and maintaining relationships with the members. You will also be responsible for contacting members and addressing their concerns.

To succeed in this position, you should have excellent communication skills and the ability to perform tasks with minimal supervision. You should also have phenomenal customer service abilities.

If you are capable of performing these responsibilities and requirements of this position, then apply for this position right away. We will be happy to meet with you.

Responsibilities 

• Welcoming customers and greeting them warmly.

• Listening to customer needs and concerns attentively.

• Resolving customer complaints in a professional manner.

• Explaining to members about the products and services.

• Providing information about member fees, benefits, policies, and procedures.

• Recommending products and services to the members.

• Solving queries and issues related to payment.

• Documenting the member’s problem for future reference.

• Responding to phone calls and directing them to the appropriate person.

• Balancing a cash register and credit card machine.

• Maintaining a positive work environment.

• Reporting to the Supervisor on the day-to-day activities.

• Attending workshops and conferences to enhance your skills and knowledge.

• Maintaining reports on members and their details.

• Performing clerical duties as and when required.

• Adhering to the guidelines of the company to maintain confidentiality.

• Staying updated with the latest technique to cross-sell the products and services.

Requirements

• High school diploma or an equivalent.

• Proven work experience as a Member Service Representative or a similar position in the Customer Service department.

• Good verbal and written communication skills.

• Proficiency in Microsoft Office Tools.

• Highly organized individual.

• Excellent active listening skills.

• Outstanding decision-making abilities.

• A close eye for detail.

• Ability to manage multiple tasks simultaneously.

• Ability to work in teams and on your own.

• Good interpersonal skills and organizational skills.

• Excellent time management skills.

• Good phone etiquette and ability to solve problems.

• Outstanding cross-selling skills.

• Ability to maintain confidentiality and sensitive information.

• Excellent cash handling skills.

• Good data entry skills.