Receptionist
Job Description Template

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Job Overview

Do you have a pleasant personality and excellent communication skills? If yes, you could be a perfect fit for this role. 

We are looking for a Receptionist to maintain and manage our front desk. Your duties and responsibilities are providing customer support and redirect the phone calls to the respective departments accordingly. You will be the first point of contact between a customer and a company. 

As a Receptionist, you will be 

  1. maintaining a logbook for the calls and messages received for higher management

  2. arranging meetings according to the availability of the higher management, 

  3. managing the visitor's list.

If you think you are suitable for this job position, then do apply right away.

Responsibilities

  • Greeting customers with a pleasant attitude and responding to their queries efficiently.

  • Answering phone calls in a pleasant and friendly manner.

  • Maintaining the reception area clean and tidy.

  • Managing the meetings and list of attendees.

  • Organizing, sorting, distributing mails and dispatching them to the respective departments.

  • Receiving calls forwarding them to the respective employee or department.

  • Providing relevant information to customers who visit or call.

  • Handling queries and maintaining their records.

  • Maintaining and updating event calendar and scheduling meetings.

  • Following up with the customers and ensuring their issues are resolved.

  • Maintaining, updating and monitoring the logbook.

  • Monitoring and maintaining security by issuing visitor badges/visitor passes.

  • Performing various administrative duties and clerical tasks such as faxing, emailing and making phone calls.

  • Keeping an inventory of office materials such as stationery, papers, files, etc.

Requirements

  • Bachelor’s degree in any discipline. or High school diploma

  • 2 years of working experience as a Customer Service Representative or relevant position.

  • Working knowledge with office equipment for example printers, fax machines, etc

  • Excellent verbal and non-verbal communication skills.

  • Proficient in Microsoft Office.

  • Pleasant personality.

  • Excellent time management skills and ability to prioritize the task.

  • Outstanding organizational and interpersonal skills.

  • Outstanding customer service skills.

  • Exceptional attention to detail.

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