Technical Account Manager
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Technical Account Manager Job Description - Image

Job overview

We are in search of a self-driven and skilled Technical Account Manager to join our Customer Satisfaction team. As a Technical Account Manager, you will be responsible to provide technical support and customer service to our clients. To be successful at this role, you should have extraordinary interpersonal skills considering that you have to address a non-technical audience. 

Your role also comprises of the following duties and responsibilities -

Analyzing potential sales for our company.

  • Increasing sales of the company by generating leads.

  • Providing customers technical support and ensure complete satisfaction.

  • Ensure you maintain cordial customer relationships.

Troubleshooting technical issues and maintaining healthy relations with the customer are the key requirements for this role. If you have the required experience and believe that you are the perfect fit for this role, send in your applications to us.

Responsibilities

  • Provide technical service and support to the clients.

  • Maximize the sales of a company by analyzing potential business opportunities.

  • Work closely with the project management team to keep yourself updated about the developments in the ongoing projects.

  • Maintain good and healthy relations with the customers.

  • Keep track of key account metrics.

  • Resolve any technical issues reported by the customers.

  • Train the staff to provide the best technical and customer support. Strategic planning and guidance is a must to deliver the best possible solutions.

  • Coordinate with the business development team to increase sales by offering new features.

  • Handle the non-technical users professionally and ensure that his queries are answered properly.

  • Explain the upgrades and features to the customer while adhering to the company policy.

  • Evaluate the staff on the basis of performance and customer services.

  • Provide best results under all circumstances.

Requirements

  • Bachelor’s degree in Engineering or Computer Science or related field.

  • Proven experience as a Technical Account Manager or Customer Service Representative in a reputed organization. Experience of working in Customer Service Industry will also be considered. 

  • Proficient in Microsoft Office

  • Excellent knowledge of sales software such as Zoho, NetSuite or Salesforce.

  • Extraordinary communication skills.

  • Outstanding time management skills.

  • Excellent leadership qualities and team management skills.

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