Technical Support Manager
Job Description Template

Job Overview

We are searching for a Technical Support Manager who is proficient in providing technical services for our company products. 

As a Technical Support Manager, you will be resolving the technical faults in software and hardware. You will be installing and configuring computer systems. You will also be identifying and resolving any issues regarding computer hardware and software. 

You will also be handling the issue personally either by visiting the place, through phone or chat applications. In addition to this, you will be also managing the employee profiles and their passwords. 

You will be in direct contact with the customers for any technical assistance required by them.

If you are a precise match to join our Customer Service Department, then do please apply. We will love to meet you.

Responsibilities

• Providing appropriate solutions to the technical issues faced by the customers.

• Providing customer support services in addition to the technical services.

• Prioritizing and dealing with the issues in a timely manner.

• Installing new operating systems and replacing the old ones if required.

• Executing electrical safety checks to avoid any accidents in the future.

• Keeping track of the customer queries and resolving the issues as early as possible. 

• Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.

• Providing correct feedback to customers. 

• Preparing technical support team performance reports.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.

• 3 years of working in a  Technical Support Manager or relevant position in the Software Engineering Department.

• Professional certifications such as Linux, Cisco or Unix will be preferred.

• Ability to diagnose hardware and troubleshoot technical issues.

• Solid understanding of remote desktop support applications like Teamviewer, Zendesk or others.

• Good oral and written communication skills.

• Strong technical knowledge in networking systems.

• Strong analytical skills.

• Ability to prioritize and manage tasks.

• Excellent time management and problem-solving skills.

• Exceptional customer service skills.