Crew Member
Job Description Template

Crew Member Job Description - Image

Job Overview 

We are looking for a friendly and smart Crew Member to be a part of our team. You should be able to greet customers and guide them with their requirements. Besides, you should also be able to address any of their queries and complaints in a timely and professional manner.  

As a Crew Member, you should be able to assist in food packaging and carrying out administrative tasks. Moreover, you should be able to handle cash registers and maintain a record of all the invoices. This job role will also require you to maintain a positive and professional behavior at all times. 

A successful candidate should be willing to work at irregular hours and on weekends. Also, you should be a team player and able to work independently as well. In addition to this, your ability to handle stressful situations will be considered. 

Apply immediately if you can take up all the job responsibilities. We would love to have a word with you.  


  • Making a note of the shift timings and arriving on time 

  • Addressing any customer queries and complaints 

  • Performing administrative tasks as and when required 

  • Handling cash registers, payments, and maintaining accurate invoices 

  • Greeting and welcoming customers and guiding them with their requirements 

  • Adhering to the health and safety regulations at all times 

  • Making food recommendations to customers and taking their orders 

  • Assisting in packaging food items 

  • Informing customers about special offers and new additions to the menu 

  • Complying to the industry and food hygiene standards 

  • Maintaining a positive and professional behavior at all times 


  • High school diploma 

  • Proven work experience as a Crew Member or a similar role in the Hospitality industry 

  • Basic understanding of various cooking equipment and restaurant management software 

  • Excellent communication and interpersonal skills 

  • Good time management and organizational skills 

  • Strong analytical skills 

  • Displaying a friendly and professional behavior 

  • Familiarity with the industry and hygiene standards 

  • Ability to work at irregular hours and on weekends 

  • Having an eye for detail 

  • Ability to work independently and collaboratively 

  • Excellent physical and mental stamina 

  • Ability to offer excellent customer service 

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Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
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