Hospitality Manager
Job Description Template

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Job overview

We are looking for a qualified and professional Hospitality Manager to join our team.

As a Hospitality Manager, your duties will be to recruit and train staff in collaboration with the Human Resources Department. You should follow hotel policies and procedures, maintain the standards and quality of the services provided. 

You should provide the best customer services for the guests. You should also plan strategically and maximize the profit by targeting prospective customers. You should maintain excellent relations with existing customers as well as the new ones.

If you are fit for this role and want to be a part of our exceptional team then, apply right away. We will be pleased to meet you.

Responsibilities

  • Handle the day to day operations by coordinating with all the departments.

  • Recruit new staff and train them according to hotel policies.

  • Maintain excellent customer relations with the guests.

  • Ensure that customer satisfaction is always a priority for the staff.

  • Determine the quality of the services provided by the hotel and ensure that the standard is maintained.

  • Determine the quantity and quality of supplies delivered to the hotel for daily operations.

  • Evaluate the staff along with the Hotel Manager on the basis of performance and participation. 

  • Make financial reports on the basis of operational activities and expenses. 

  • Handle customer complaints patiently and professionally and resolve them on time.

  • Determine the future goals for the hotel and ensure that they will be achieved.

  • Lead your team as a leader and take ownership of all the activities.

  • Improve guest satisfaction by providing extraordinary customer services. 

Requirements

  • Bachelor’s degree in Hospitality Management, Business Administration or relevant field.

  • 5+ years of working experience in the Hospitality Department as a Hospitality Manager or a similar role.

  • Exceptional hands-on experience in food and beverage services.

  • Excellent communication and interpersonal skills.

  • Knowledge of the PMS (Property Management System) program and DRS (Daily Revenue System) program will be preferred.

  • Proficient in MS Office.

  • Excellent organizational and leadership skills.

  • Exceptional time management and crisis management skills.

  • Attention to detail.

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