E-Commerce Associate
Job Description Template

Job Overview

We are looking for a customer-centric and cordial E-Commerce Associate to join our Logistic department. You will be primarily responsible for streamlining all e-commerce activities. Additionally, you should be able to retain long term consumer relationships. Your strong digital marketing skills is a plus in identifying new market opportunities and preparing promotional campaigns.  

You should be able to use your e-commerce experience in forecasting sales and resolving conflicts. Besides, you will be inspecting and uploading consumer product reviews and responding to queries. You should also monitor website content to ensure that it is easy to navigate and visually appealing. 

As a part of your job role, you will be coordinating with the E-Commerce Manager in planning promotional offers and product discounts. Furthermore, you will be liaising with Business partners/ vendors for productive outcomes. 

Apply right away if our goal to offer excellent customer satisfaction matches yours! 

Responsibilities

• Monitoring, managing and updating website content such as product listings, inventory updates, etc.

• Analyzing consumer behaviour and preferences

• Ensuring all product details are mentioned correctly 

• Assisting the Marketing department and E-Commerce Manager in developing promotional campaigns

• Ensuring hassle-free consumer shopping experience 

• Checking if different payment options are provided at checkout

• Coordinating with the IT department to ensure website changes/updates are rolled out on time

• Inspecting consumer product reviews

• Utilizing SEO techniques to monitor and generate organic website traffic

• Understanding consumer behaviour and analyzing sales report

• Forecasting sales

• Estimating stock requirements

• Identifying new business opportunities

• Collaborating with social media influencers for promotional campaigns

• Handling crisis management activities 

• Monitoring the performance of promotional campaigns

• Identifying and resolving customer queries and project roadblocks

Requirements

• Bachelor’s degree in Marketing, Business Administration or related field

• Proven work experience in the Logistics industry

• Basic knowledge of SEO/SEM techniques

• Displaying detail-oriented and consumer-centric approach

• Excellent organizational and time management skills

• Good communication skills

• Ability to conduct market research and identify current market trends

• Familiarity with marketing tactics

• Problem solving ability

• Ability to manage stressful situations and strict deadlines

• Proficiency in Microsoft Office Tools especially Excel

• Strong marketing background and having an impressive digital presence

• Willingness to work for long hours

• Ability to work collaboratively with other departments

• Highly motivated and holding a positive attitude