Process Manager
Job Description Template

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Job Overview

We are looking for a Process Manager with an eye for detail and a strategic mindset to join our company. You will be primarily responsible for streamlining and improving the efficiency of our business processes. Besides, you will also be reviewing our existing processes to suggest any improvement measures. 

You should be able to prepare and present a detailed report of all business processes with Senior Management. While conducting daily operations, you will be responsible for adhering to the safety standards. Your skillfulness in controlling any glitches in the ongoing operations will be helpful. 

Apart from your managerial skills, a sharp analytical mind and a positive approach are key to identifying and handling potential business risks. 

We would love to meet you if you have the capability to enhance our business processes and boost profitability.


  • Analyzing and improving the efficiency of business processes

  • Evaluating the effectiveness of established processes

  • Developing improvement measures and strategies

  • Implementing changes upon consulting the Senior Management

  • Updating and maintaining process documentation

  • Conducting regular process audits

  • Coordinating with the Marketing and Sales team to understand business objectives and goals

  • Identifying and resolving any glitches in the ongoing processes

  • Preparing and presenting detailed production reports

  • Overseeing proper implementation of new processes 

  • Ensuring all processes are in line with the industry standards

  • Conducting in-depth analysis of process data and metrics

  • Arranging training sessions and workshops for employees

  • Developing action plans to improve productivity

  • Promoting the implementation of industry best practices

  • Recommending cost-effective business solutions


  • Bachelor’s degree in Business Management, Administration or similar field

  • Certification in Project Management Professional (PMP) is desirable 

  • 5+years of experience in the Production department

  • Familiarity with Process Management Softwares like JIRA, Asana, and ProofHub

  • Strong analytical and problem-solving skills

  • Excellent communication skills

  • Proficiency in Microsoft Office like Excel and Powerpoint Presentation

  • Basic knowledge of quality control policies

  • Excellent leadership skills 

  • Strong organizational and management skills

  • Knowledge industry best practices and processes

  • Detail-oriented individual  possessing critical thinking ability

  • Self-motivated 

  • Willingness to work in a competitive environment

  • Ability to work collaboratively with other departments

  • Demonstrating a positive attitude

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Dominic Scales, Global Talent Acquisition Manager at DOTW
Dominic Scales
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