Sales Support Specialist
Job Description Template

Job Overview  

We are happy to tell you that we are looking for a patient and experienced individual to work with us as a Sales Support Specialist.  

As a Sales Support Specialist, you will be responsible for helping the customers in solving their problems in a timely manner. You will also be responsible for ensuring a smooth functioning of the sales department and setting the sales targets.  

In addition to this, you should have a thorough understanding of various sales practices. Prior work experience as a Sales Support Specialist or a similar role will be an added benefit for this role. You should possess excellent people skills and good leadership skills.  

If you feel you can perform these duties diligently, then apply right away. We would like to meet you.  

Responsibilities  

• Assisting customers in troubleshooting their issues and queries.  

• Providing the sales team with all the data reports as and when needed.  

• Delegating tasks to the sales team members.  

• Developing and monitoring performance indicators.  

• Identifying ways to improve the sales targets.  

• Acknowledging customers by responding to emails, texts, and phone calls.  

• Maintaining the customer's information for future references.  

• Recording and reporting any unusual activity to the Supervisor.  

• Supervising sales training material and suggesting improvements.  

• Providing excellent customer service and customer satisfaction.  

• Performing data entry tasks for sales figures, metrics, and other relevant information.  

• Maintaining an organized and accessible filing system.  

• Staying updated with the latest sales trends and practices.  

 Requirements  

• Bachelor's degree in Business, Marketing, or related field. Candidates with a High school diploma will also be considered.  

• Proven work experience as a Sales Support Specialist or a similar role in the Sales industry.  

• In-depth knowledge and understanding of sales principles and procedures.  

• Hands-on experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.  

• Ability to multitask and work under pressure.  

• Ability to deal with different personalities.  

• Good oral and written communication skills.  

• Ability to work in a team environment.  

• Ability to offer excellent customer service.  

• Proficient in Microsoft Office Tools.  

• Good organizational and interpersonal skills.  

• Ability to create a positive working environment.  

• Exceptional analytical and sales skills.