We are looking for a Service Writer with proven experience in the Sales industry to join our company on a full-time basis. You will be acting as an intermediary between the clients and service technicians. You will be responsible for scheduling service appointments and communicating the same to the customers.
In addition to this, you should be able to review and place orders for motors parts and any other components. You should be detail-oriented and have the ability to verify vehicle documents and ownership details. Besides, you should be able to communicate to clients the service costs and time required.
Also, you should actively pitch ongoing marketing offers to the customers. You should also maintain a record of customer contact details and update the same on a regular basis. As a Service Writer, you should always hold calm composure and a professional demeanor. Furthermore, you should be able to offer excellent customer assistance at all times.
Do get in touch with us if your skills and experience match our job requirements. We would love to hear from you.
Updating and maintaining customer records and files
Monitoring upcoming servicing schedule and booking future appointments
Calling and reminding customers about service appointments
Coordinating with the Service Technicians in understanding the approximate servicing time required
Placing orders for any auto parts required
Communicating the servicing costs to the customers
Preparing and handing out service instruction manuals
Entering the repair/service details into the company’s database
Cross-checking motor/auto warranty and insurance details
Conducting service follow-up calls and gathering feedback from customers
Writing down any customer complaints and service requests
Addressing customer queries via phone calls and emails
Keeping the customers up-to-date with their service schedule
Pitching new servicing offers to customers
High school diploma or equivalent
Proven work experience in the Sales department
Good computer skills
Basic technical knowledge
Strong written and verbal communication skills
Good time management and organizational skills
Ability to multitask
Having an eye for detail
Displaying a professional and calm composure
Ability to offer excellent customer support
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