Reservation Agent
Job Description Template

Job Overview  

Our Travel and Tourism department is looking for an experienced candidate to join us on an immediate basis as a Reservation Agent.  

You will be responsible for helping clients in planning and making a reservation for their vacations. You will also be responsible for coordinating with the clients for any issues and queries. Besides this, you should be able to maintain client's details accurately for future reference.  

As an ideal candidate, you should possess excellent data entry skills and good customer service skills. You should also have outstanding communication skills and the ability to work for long working hours.  

If you think you are capable of taking up this challenging role, then do apply right away. We will love to onboard you soon. 

Responsibilities  

• Assisting clients with planning and making reservations.  

• Suggesting local tourists' attractions and places.  

• Process payments and send reservation confirmation to the clients.  

• Communicating with the Front Desk to confirm the reservation.  

• Explaining to the clients about the services the company offers.  

• Answering the clients' questions and complaints.  

• Providing the clients with additional services or special services.  

• Selling insurance packages to the clients.  

• Maintaining customer's detailed information.  

• Sorting out any issues which may arise during online payments.  

• Offering customer service to the client in regards to the cancellation of reservations.  

• Providing excellent customer services and customer satisfaction.  

• Managing all the guest's emails and calls.  

• Ensuring compliance to all security and safety standards.  

Requirements  

• High school diploma or GED.  

• 3 years of experience as a Reservation Agent, Travel Agent, or a relevant role in the Travel and Tourism industry.  

• Professional certification as a Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) will be an advantage.  

• Working experience in using office equipment.  

• Excellent people and problem-solving skills.  

• Good communication skills both written and verbal.  

• Ability to offer exceptional customer service.  

• Outstanding sales and negotiation skills.  

• Ability to multi-task efficiently.  

• Ability to handle and maintain confidential information.  

• Good data entry skills.  

• Ability to work flexible hours.  

• Extraordinary time management and organizational skills.  

• Ability to resolve the clients' issues promptly.