Reservation Agent
Job Description Template

Reservation Agent Job Description - Image

Job Overview  

Our Travel and Tourism department is looking for an experienced candidate to join us on an immediate basis as a Reservation Agent.  

You will be responsible for helping clients in planning and making a reservation for their vacations. You will also be responsible for coordinating with the clients for any issues and queries. Besides this, you should be able to maintain client's details accurately for future reference.  

As an ideal candidate, you should possess excellent data entry skills and good customer service skills. You should also have outstanding communication skills and the ability to work for long working hours.  

If you think you are capable of taking up this challenging role, then do apply right away. We will love to onboard you soon. 

Responsibilities  

  • Assisting clients with planning and making reservations.  

  • Suggesting local tourists' attractions and places.  

  • Process payments and send reservation confirmation to the clients.  

  • Communicating with the Front Desk to confirm the reservation.  

  • Explaining to the clients about the services the company offers.  

  • Answering the clients' questions and complaints.  

  • Providing the clients with additional services or special services.  

  • Selling insurance packages to the clients.  

  • Maintaining customer's detailed information.  

  • Sorting out any issues which may arise during online payments.  

  • Offering customer service to the client in regards to the cancellation of reservations.  

  • Providing excellent customer services and customer satisfaction.  

  • Managing all the guest's emails and calls.  

  • Ensuring compliance to all security and safety standards.  

Requirements  

  • High school diploma or GED.  

  • 3 years of experience as a Reservation Agent, Travel Agent, or a relevant role in the Travel and Tourism industry.  

  • Professional certification as a Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) will be an advantage.  

  • Working experience in using office equipment.  

  • Excellent people and problem-solving skills.  

  • Good communication skills both written and verbal.  

  • Ability to offer exceptional customer service.  

  • Outstanding sales and negotiation skills.  

  • Ability to multi-task efficiently.  

  • Ability to handle and maintain confidential information.  

  • Good data entry skills.  

  • Ability to work flexible hours.  

  • Extraordinary time management and organizational skills.  

  • Ability to resolve the clients' issues promptly. 

Job-Description-Generator
Post this Reservation Agent job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize & Download
The Enterprise Agility Platform
  • People and Asset Tracking
  • Sales CRM and Marketing
  • Resource Bookings/Scheduling
  • Tasks and Work Management
Dominic Scales, Global Talent Acquisition Manager at DOTW
Dominic Scales
Destinations of the World.
"Jobsoid is an amazing and easy-to-use ATS system! It has made our lives easier by streamlining our recruitment processes."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates