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Customer Service Trainer Job Description

Job Overview

A well-reputed company is looking for an ambitious Customer Service Trainer in the corporate field, who will be responsible for the training of our Support and Customer Service team. Your prime responsibility is to ensure that all trainees understand and grasp the required concepts comprehensively. You will be responsible for developing Human Resource while using the latest technological trends. You will be required to develop course schedules and lessons along with performance evaluation and assessment process.

If you feel confident and have the potential to contribute, we would like you to apply and avail this opportunity.

Responsibilities

  • Collect relevant information and set goals accordingly
  • Identify trainees’ needs and make attainable targets
  • Develop and maintain training materials including lesson plans, group activities, the method for instructions, presentations, role plays and assessments
  • Endorse latest learning systems like WiZDOM
  • Prepare relevant computer applications and handouts of the course
  • Develop Performance Evaluation Performa to provide feedback and submit the same to the Training Supervisor
  • Arrange training resources and material with other helping tools
  • Document and maintain a record of data of the trainees

Requirements

  • Bachelor’s degree preferably in Education/Human Resource
  • Relevant experience in Customer training
  • Familiarity with Learning Management System (LMS) software like TalentLMS or Docebo
  • Good understanding of cybersecurity principles
  • Instructional proficiency with sound communication skills
  • Excellent knowledge of modern instructional methods and tools
  • Time management skills and critical thinking
  • Exceptional rapport building with clients
  • Certified Technical Trainer (CTT) is preferred
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