Bank Teller
Job Description Template

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Job Overview

We are looking for an experienced and professional Bank Teller for our company. Your role is to perform banking as well as financial transactions throughout the day. You should be well-acquainted with all kinds of bank services. 

This job requires a lot of customer interaction so you should have excellent communication skills. As a Bank Teller, you should have exceptional knowledge about deposits, withdrawals, transfers and other banking procedures. You should be extra attentive as you will be dealing with cash handling all day. You should be able to provide account information to the respective account holders and brief them with new policies and procedures.

If you have excellent communication skills and love customer service, we would like to meet you.

Responsibilities

  • Process daily withdrawals and other cash transactions

  • Deposit cash and clear cheques

  • Track and accept loan payments as well as EMI payments

  • Ensure customer satisfaction and loyalty by carrying out deposits and withdrawals properly

  • Provide information to the customers about new bank products and services

  • Update the customers about new bank policies

  • Perform transactions according to government policies and procedures

  • Track any fake notes while counting cash and report them to the authorities immediately

  • Troubleshoot any issue faced by the customers regarding withdrawal or transactions

  • Respond to the customer complaints timely and efficiently

  • Keep yourself informed about latest news in banking and finance sector

Requirements

  • Bachelor’s degree in Finance and Banking or related field

  • Proven experience of working as a Bank Teller or Finance Clerk in a reputable institution

  • Proficient knowledge of banking tools and products like types of cheques, various types of accounts etc.

  • Strong knowledge of various banking procedures

  • Familiarity with electronic equipment such as cash drawers, money counters, lockers etc.

  • Excellent mathematical skills

  • Outstanding analytical skills

  • Extraordinary communication skills

  • Exceptional customer service abilities

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