Bilingual Customer Service Representative
Job Description Template

Bilingual Customer Service Representative Job Description - Image

Job Overview 

Our Customer Service department is looking for a Bilingual Customer Service Representative to join our team. You should have an excellent command of over the languages and the ability to assist customers in a professional manner. You will be coordinating your day-to-day activities with the Customer Service Manager. 

You should verify customer details before processing any requests and refunds. Besides, you should ask customers for feedback on the service rendered. Also, you should be able to maintain and update a record of all customer details. You should be able to maintain confidentiality about customer information at all times. 

You should be able to manage your time effectively and handle stressful situations. In addition to this, you should have excellent listening skills and communication etiquette. Proven work experience in the Customer Service department is preferred. 

Send in your application if you have the skill set required for this job role. We would love to have a word with you.  

Responsibilities 

  • Communicating with clients to understand their language preferences 

  • Providing clients with necessary information on various products and services 

  • Resolving customer queries and complaints 

  • Directing any urgent calls/issues to the Customer Service Manager 

  • Processing customer requests and refunds 

  • Adhering to the industry practices and company standards, at all times 

  • Maintaining a record of customer communication 

  • Verifying customer details before processing their requests 

  • Collecting payments and processing invoices when required 

  • Conducting customer surveys to ascertain their requirements 

  • Gathering feedback from customers 

  • Translating documents and customer emails 

  • Fulfilling monthly and annual sales target 

  • Obtaining call histories as and when needed 

Requirements 

  • Good computer skills 

  • Strong time management and organizational skills 

  • Good analytical and problem-solving skills 

  • Ability to maintain a calm composure during stressful events 

  • Good listening skills 

  • Ability to work in a team as well as independently 

  • Empathetic and professional 

  • Ability to offer excellent customer service 

Job-Description-Generator
Post this Bilingual Customer Service Representative job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize & Download
The Enterprise Agility Platform
  • People and Asset Tracking
  • Sales CRM and Marketing
  • Resource Bookings/Scheduling
  • Tasks and Work Management
Dominic Scales, Global Talent Acquisition Manager at DOTW
Dominic Scales
Destinations of the World.
"Jobsoid is an amazing and easy-to-use ATS system! It has made our lives easier by streamlining our recruitment processes."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates