Our Customer Service department is looking for a Bilingual Customer Service Representative to join our team. You should have an excellent command of over the languages and the ability to assist customers in a professional manner. You will be coordinating your day-to-day activities with the Customer Service Manager.
You should verify customer details before processing any requests and refunds. Besides, you should ask customers for feedback on the service rendered. Also, you should be able to maintain and update a record of all customer details. You should be able to maintain confidentiality about customer information at all times.
You should be able to manage your time effectively and handle stressful situations. In addition to this, you should have excellent listening skills and communication etiquette. Proven work experience in the Customer Service department is preferred.
Send in your application if you have the skill set required for this job role. We would love to have a word with you.
Communicating with clients to understand their language preferences
Providing clients with necessary information on various products and services
Resolving customer queries and complaints
Directing any urgent calls/issues to the Customer Service Manager
Processing customer requests and refunds
Adhering to the industry practices and company standards, at all times
Maintaining a record of customer communication
Verifying customer details before processing their requests
Collecting payments and processing invoices when required
Conducting customer surveys to ascertain their requirements
Gathering feedback from customers
Translating documents and customer emails
Fulfilling monthly and annual sales target
Obtaining call histories as and when needed
High School diploma or degree in any field
Proven work experience in the Customer Service department as a Bilingual Customer Service Representative, Customer Service Representative, Customer Support Representative, or a similar role
Written and oral fluency in both the languages
Good computer skills
Strong time management and organizational skills
Good analytical and problem-solving skills
Ability to maintain a calm composure during stressful events
Good listening skills
Ability to work in a team as well as independently
Empathetic and professional
Ability to offer excellent customer service
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