Bilingual Customer Service Representative
Job Description Template

Job Overview 

Our Customer Service department is looking for a Bilingual Customer Service Representative to join our team. You should have an excellent command of over the languages and the ability to assist customers in a professional manner. You will be coordinating your day-to-day activities with the Customer Service Manager. 

You should verify customer details before processing any requests and refunds. Besides, you should ask customers for feedback on the service rendered. Also, you should be able to maintain and update a record of all customer details. You should be able to maintain confidentiality about customer information at all times. 

You should be able to manage your time effectively and handle stressful situations. In addition to this, you should have excellent listening skills and communication etiquette. Proven work experience in the Customer Service department is preferred. 

Send in your application if you have the skill set required for this job role. We would love to have a word with you.  

Responsibilities 

• Communicating with clients to understand their language preferences 

• Providing clients with necessary information on various products and services 

• Resolving customer queries and complaints 

• Directing any urgent calls/issues to the Customer Service Manager 

• Processing customer requests and refunds 

• Adhering to the industry practices and company standards, at all times 

• Maintaining a record of customer communication 

• Verifying customer details before processing their requests 

• Collecting payments and processing invoices when required 

• Conducting customer surveys to ascertain their requirements 

• Gathering feedback from customers 

• Translating documents and customer emails 

• Fulfilling monthly and annual sales target 

• Obtaining call histories as and when needed 

Requirements 

• High School diploma or degree in any field 

• Proven work experience in the Customer Service department as a Bilingual Customer Service Representative, Customer Service Representative, Customer Support Representative, or a similar role 

• Written and oral fluency in both the languages 

• Good computer skills 

• Strong time management and organizational skills 

• Good analytical and problem-solving skills 

• Ability to maintain a calm composure during stressful events 

• Good listening skills 

• Ability to work in a team as well as independently 

• Empathetic and professional 

• Ability to offer excellent customer service