Customer Support Representative
Job Description Template

Job Overview

Our company is looking for a passionate and talented individual to join our team as a Customer Support Representative.

As a Customer Support Representative, you will be responsible for answering phone calls and resolving customer complaints promptly. You will also be responsible for meeting customer’s expectations.

To succeed in this role, you should possess excellent communication skills with the ability to solve complex problems effectively. Prior experience working as a Customer Support Representative or a similar role will be an added advantage for this position.

If you think you're fit for this position and willing to join our team, then send in your job application right away. We will love to hear from you.

Responsibilities

• Achieving sales targets set by the organization.

• Identifying a customer’s requirements and needs.

• Communicating with customers via calls, messages, and emails.

• Generating sales leads productively.

• Providing information to the customer about the products and services.

• Building a healthy relationship with the customers.

• Maintaining customer’s account with all the required details.

• Managing all the incoming calls and messages.

• Handling customer complaints calmly and professionally.

• Resolving customer complaints and queries.

• Maintaining customer interaction records for future reference.

• Following up with the customer as and when required.

• Collecting feedback from the customer.

• Making use of helpdesk software.

• Providing excellent customer service and satisfaction.

• Training the new staff to improve customer experience.

• Informing the customers on current deals and offers.

• Following all the rules and regulations of the company.

Requirements

• Bachelor’s degree in Business Administration or high school diploma.

• Proven work experience as a Customer Support Representative, Customer Support Specialist, or a similar position in the Customer Service department.

• Excellent verbal and written communication skills.

• Outstanding experience in dealing with different personalities.

• Proficiency in Customer Relationship Management software such as Salesforce, SAP, ZOHO, etc.

• Excellent phone etiquette and active listening skills.

• Ability to meet deadlines.

• Excellent decision-making abilities.

• Ability to deal with stressful situations.

• Demonstrate ability to manage multiple projects at the same time.

• Customer-oriented individual and an outstanding problem-solver.

• Strong negotiation and sales skills.

• Good numerical abilities.

• A keen eye for details.

• Ability to work independently with minimal supervision.