Client Services Manager
Job Description Template

Job Overview

We are looking for an experienced Client Services Manager to be a part of our Customer Service Team. As a part of the job role, you will be responsible for developing effective communication channels for clients. 

You should possess excellent problem-solving skills to help resolve any urgent issues. Besides, you should keep a record of all client interactions to aid during training sessions. Your role as a Client Services Manager will also require you to create monthly reports to determine KPIs. Moreover, you should be able to suggest relationship building and improvement strategies.

To excel in this job role, you should have a calm composure and customer-centric approach. Besides, your ability to handle stressful situations professionally and in a timely fashion will work to your advantage. 

Send in your application if you deem fit for this position. We would like to have a word with you. 

Responsibilities

• Building and maintaining long term customer relationships

• Conducting customer service presentations for new recruits

• Monitoring customer satisfaction and suggesting improvement measures

• Addressing client queries in a professional and courteous manner

• Advising clients on different products and services

• Conducting surveys and questionnaires to gain client feedback

• Planning and participating in marketing campaigns along with the Marketing and Sales department

• Supervising trainees and providing the necessary support

• Developing client service protocols

• Maintaining a record of client phone calls and emails for training purposes

• Determining monthly KPIs by generating reports

• Suggesting effective strategies to acquire new clients

• Maintaining different client accounts

Requirements

• Bachelor’s degree in Business Administration, Business Management or related field

• 3+ years of experience as a Customer Support Specialist or a similar position in the Customer Service department

• Familiarity with Project Management Software like JIRA and Asana

• Having a calm composure

• Excellent oral and written communication skills

• Proficiency in Microsoft Office tools

• Strong analytical and problem-solving skills

• Excellent leadership qualities 

• Ability to work collaboratively and independently

• Highly motivated and results-driven individual 

• Ability to offer increased customer satisfaction

• Demonstrating reliability and professionalism

• Ability to adhere to strict deadlines

• Willingness to keep up-to-date with the latest industry developments