Customer Service Supervisor
Job Description Template

Customer Service Supervisor Job Description - Image

Job Overview 

Our Customer Service department is looking for a highly motivated and experienced Customer Service Supervisor to join our team. You will be primarily responsible for handling day-to-day customer service operations. Besides, you will be assisting in hiring and training new team members. 

You should be able to resolve customer queries and complaints professionally. In addition to this, you will be preparing and assigning monthly targets to the team. Your strong analytical skills will be helpful in reviewing customer service strategies and in suggesting improvement measures. 

As a Customer Service Supervisor, you should be able to handle stressful situations. Moreover, you should display a professional behavior when dealing with customers, both online and in-person. You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector.  

Send in your application if you can manage daily job responsibilities efficiently. We would love to hear from you.  


  • Hiring and training customer service executives  

  • Addressing customer queries and complaints in a timely and professional manner  

  • Coordinating the day-to-day activities of the department  

  • Ensuring that the team members adhere to the customer service guidelines and company policies  

  • Communicating with customers via phone calls and emails  

  • Planning and implementing effective customer service strategies  

  • Maintaining a record of all customer data  

  • Gathering feedback from customers on the services rendered  

  • Processing customer refunds and exchanges  

  • Preparing monthly and annual team targets 

  • Keeping up-to-date with the company’s new products and other offerings  

  • Analyzing customer service reports and suggesting improvements  

  • Preparing and assigning daily work schedules to the team members 


  • Bachelor’s degree in Business Administration, Business Management, or a related field 

  • Excellent written and oral communication skills  

  • Knowledge of customer service practices and guidelines  

  • Good computer skills  

  • Displaying a morally right and professional behavior  

  • Having strong etiquettes when communicating with clients as well as the team  

  • Good time management and organizational skills  

  • Ability to handle stressful situations  

  • A team player and having the ability to work collaboratively  

  • Ability to offer excellent customer service 

Post this Customer Service Supervisor job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize & Download
The Enterprise Agility Platform
  • People and Asset Tracking
  • Sales CRM and Marketing
  • Resource Bookings/Scheduling
  • Tasks and Work Management
Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
"Jobsoid is a simple and easily accessible online recruitment system. It has brought consistency in our recruitment procedures."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.

VIB Logo


Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo


Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates