Our Customer Service department is looking for a highly motivated and experienced Customer Service Supervisor to join our team. You will be primarily responsible for handling day-to-day customer service operations. Besides, you will be assisting in hiring and training new team members.
You should be able to resolve customer queries and complaints professionally. In addition to this, you will be preparing and assigning monthly targets to the team. Your strong analytical skills will be helpful in reviewing customer service strategies and in suggesting improvement measures.
As a Customer Service Supervisor, you should be able to handle stressful situations. Moreover, you should display a professional behavior when dealing with customers, both online and in-person. You should be familiar with the industry practices and keep abreast with the latest developments in the customer service sector.
Send in your application if you can manage daily job responsibilities efficiently. We would love to hear from you.
Hiring and training customer service executives
Addressing customer queries and complaints in a timely and professional manner
Coordinating the day-to-day activities of the department
Ensuring that the team members adhere to the customer service guidelines and company policies
Communicating with customers via phone calls and emails
Planning and implementing effective customer service strategies
Maintaining a record of all customer data
Directing any urgent or sensitive issues to the Customer Service Manager
Gathering feedback from customers on the services rendered
Processing customer refunds and exchanges
Preparing monthly and annual team targets
Keeping up-to-date with the company’s new products and other offerings
Analyzing customer service reports and suggesting improvements
Preparing and assigning daily work schedules to the team members
Bachelor’s degree in Business Administration, Business Management, or a related field
3+ years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role
Excellent written and oral communication skills
Knowledge of customer service practices and guidelines
Good computer skills
Displaying a morally right and professional behavior
Having strong etiquettes when communicating with clients as well as the team
Good time management and organizational skills
Ability to handle stressful situations
A team player and having the ability to work collaboratively
Ability to offer excellent customer service
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