We are looking for an experienced Customer Success Manager to enhance our brand equity and value. Efficiently managing and enhancing customer relationships will boost your candidature as a good Customer Success Manager. Your promptness and professionalism in handling customer queries will help in reducing churn.
Besides, you will act as the main point of contact between customers and the technical support team. Implementing workable solutions to promote the company's products and services will also be your responsibility.
You will be coordinating with the Account Manager and the Sales team to determine the company's recurring revenue, collected as a result of your relationship-building abilities. You will play a vital role in improving customer satisfaction upon reviewing the customer’s journey.
If you can help build long term business relationships then we would love to have you on board.
Networking to develop customer relationships
Maintaining existing customer base and encouraging cross-sells via effective communication
Reviewing and implementing improvement measures and procedures
Coordinating with the Sales team to determine business goals and objectives
Hiring and training new team members
Handling all customer queries and complaints professionally
Managing customer business and portfolios
Arranging skill-building workshops for team members
Identifying and contacting potential brand ambassadors to promote our company’s product and services
Enhancing customer experience and reducing churn
Promoting upselling and cross-selling
Following up with customers on subscription renewals
Conducting product demonstrations and presentations
Bachelor’s degree in Marketing, Business Administration or related field
Excellent command over the English language
Ability to multitask
Strong management skills
Ability to provide increased customer service
Familiarity with Customer Relationship Management software like Salesforce, HubSpot, and Zoho
A good listener
Good analytical and problem-solving skills
Proficiency in computer applications and Microsoft Office
Having a technical aptitude
Strong organizational skills
Demonstrating good patience level
A team player
Detail-oriented individual having the ability to prioritize tasks
Knowledge of industry best practices
Having a positive attitude and the willingness to learn
Complete understanding of the company’s products and services
Ability to adhere to the company policies and guidelines
Similar to Customer Success Manager Job Description
Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.
Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.Read the Case Study
Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.Read the Case Study