Our Customer Service department is in search of a Customer Support Manager to handle all day-to-day activities. You will be responsible for providing excellent customer support and for managing inquiries professionally. Apart from your customer support duties, you should be able to prepare a monthly/annual budget and sales targets.
As a Customer Support Manager, you will be recruiting and training new employees. You should display good leadership skills and the ability to motivate team members. Moreover, you will be responsible for maintaining a detailed and accurate record of customer correspondence.
To excel in this job role, you should own excellent written and verbal communication skills. Your ability to handle urgent situations professionally and in a timely manner will be an advantage. Besides, knowledge of the latest industry trends and practices will help in performing the duties efficiently.
If you can provide uncompromised customer service, then do get in touch with us. We would like to have a word with you.
Assigning specific tasks/customer queries to team members
Managing a large number of customer accounts professionally
Replying to urgent incoming calls and emails
Maintaining an accurate record of all customer interactions
Establishing monthly and annual sales targets
Developing ways and strategies for improving customer relationships
Creating long-lasting relationships and generating sales leads
Planning and implementing effective customer service procedures and policies
Analyzing metrics and team performance statistics
Hiring, training, and supervising team members
Designing customer loyalty programs and promotional offers
Preparing action plans to facilitate organic growth
Monitoring assigned budget
Monitoring day-to-day department operations
Bachelor’s degree in Business Administration, Business Management or related field
Familiarity with CRM software like HubSpot, Zoho, and Freshworks
Excellent communication and interpersonal skills
Complete knowledge of industry developments, trends, and best practices
Critical thinking and problem-solving ability
Basic computer and administrative skills
Good time management and organizational skills
Displaying strong leadership qualities
Ability to offer excellent, timely, and professional customer service
Quick decision-making ability
Ability to work in a stressful environment
Highly motivated individual
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