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Front Desk Representative Job Description

Job Overview

We are looking for a skilled and pleasant Front Desk Representative for our office. Your role is to welcome customers with a friendly gesture, represent our company and respond to all the queries the customers may have. You are responsible to note down the customer complaints and answering the calls. A pleasant personality and customer oriented approach are the key requirements for this post.

If you think you are proficient for this job then do send in your application.

Responsibilities

  • Keep the front desk clean and tidy.

  • Ensure all the necessary stationery and the necessary forms are available.

  • Note customer complaints and answer their queries.

  • Explain company’s policies and procedures to the customers.

  • Welcome the customers in a friendly manner.

  • Attend calls and messages and redirect them to the respective departments when needed.

  • Receive and forward mails and official documents to the concerned officials. Ensure that you keep record of the documents sent and received.

  • Maintain the attendance register.

  • Keep the record and files updated

  • Monitor the daily inventory cost and note it down on designated ledgers.

  • Manage extra work such as bookings, reservations etc.

Requirements

  • High school diploma or any other qualification.

  • Experience in working as a Front Desk Representative.

  • Proficient in MS Office.

  • Excellent communication and interpersonal skills.

  • Customer oriented approach and pleasant personality.

  • Knowledge of using fax machines and printers.

  • Excellent bookkeeping ability.

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