Front Desk Representative
Job Description Template

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Job Overview

We are looking for a skilled and pleasant Front Desk Representative for our office. As a Front Desk Representative, you will be managing our front office entirely. Your role is to welcome our customers with a friendly gesture, respond to their queries and represent our company. 

You will be responsible to note down the customer complaints and answering the calls. You will be also undertaking some clerical duties. In addition to this, you will have to schedule meetings with the clients and keep a log of the messages received for the higher management in their absence. A pleasant personality and customer-oriented approach are the key requirements for this role.

If you think you have amazing communication skills and are proficient enough for this job then do send in your applications to us.


  • Organize the things and keep the front desk clean and tidy.

  • Ensure all the necessary stationery and the necessary forms are available.

  • Note customer complaints and answer their queries. 

  • Welcome the customers in a friendly manner.

  • Explain the company’s policies and procedures to the customers.

  • Attend calls and messages and redirect them to the respective departments when needed. In the case, if higher management is not able to receive their calls, keep a record of the messages received.

  • Receive and forward mails and official documents to the concerned officials. Ensure that you keep a record of the documents sent and received.

  • Schedule meetings of the clients with higher management.

  • Maintain the attendance register.

  • Keep the record of the inventory and other files updated.

  • Monitor the daily inventory cost and note it down on designated ledgers.

  • Manage extra work such as bookings, reservations, etc.


  • High school diploma or any other qualification.

  • Experience in working as a Front Desk Representative, Receptionist or relevant position.

  • Proficient in Microsoft Office.

  • Excellent interpersonal skills.

  • Exceptional verbal as well as written communication skills.

  • Outstanding customer service skills with a customer-oriented approach and pleasant personality.

  • Knowledge of computers is mandatory.

  • Familiarity with fax machines and printers.

  • Excellent bookkeeping ability.

  • Ability to multitask and work under pressure.

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Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
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