We are looking for a self-driven individual to join your team as a Technical Engineer. You will be responsible for providing technical support and implementing strategies for smooth functioning. You should be able to monitor and resolve any technical issues hampering daily operations. Further, you will be responsible for preparing detailed reports updating the project status.
Your responsibilities also include installing and configuring operating systems and softwares. Besides, your technical expertise will be an asset in preparing instructional manuals and notes. Providing customer support via call or email and escalating unresolved issues are also part of your responsibilities.
If you have a strong technical background and own problem solving skills, then we would love to meet you.
Identifying potential problems and implementing appropriate technical solutions
Guiding and offering technical expertise to the team members
Preparing detailed reports of daily activities and project status
Overseeing the development of new technological procedures
Installing and configuring operating systems and software
Creating support procedures for daily tasks and monitoring its progress
Identifying the root cause of a problem and informing the stakeholders in time
Assisting the senior management in creating instructional manuals and materials
Maintaining log entries of pending and completed system updates
Monitoring and troubleshooting all aspects of computer network and hardware
Resolving all technical issues and escalating the unresolved issues
Developing and implementing strategies and prototypes
Undertaking quality control check
Assisting the engineering team in their day to day operations
Analyzing existing systems and suggesting improvement measures
Questioning and resolving customer issues via phone or email
Bachelor’s degree in Computer Science, Information Technology or related field
Previous work experience as a Technical Support Engineer, IT Technician or a similar role
A certificate course in Linux, MacOS or Windows is preferred
Familiarity with using help desk softwares such as Zendesk, Zoho or HubSpot
Excellent technical knowledge and problem solving skills
Ability to offer high level of customer service
Ability to multitask and manage deadlines
Strong communication skills
Basic understanding of technicalities in various operating systems
Knowledge in operating various devices and gadgets like laptops, mobiles and tablets
Ability to work collaboratively
Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.
Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.Read the Case Study
Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.Read the Case Study