Technical Engineer
Job Description Template

Job Overview

We are looking for a self-driven individual to join your team as a Technical Engineer. You will be responsible for providing technical support and implementing strategies for smooth functioning. You should be able to monitor and resolve any technical issues hampering daily operations. Further, you will be responsible for preparing detailed reports updating the project status. 

Your responsibilities also include installing and configuring operating systems and softwares. Besides, your technical expertise will be an asset in preparing instructional manuals and notes. Providing customer support via call or email and escalating unresolved issues are also part of your responsibilities. 

If you have a strong technical background and own problem solving skills, then we would love to meet you.

Responsibilities

• Identifying potential problems and implementing appropriate technical solutions

• Guiding and offering technical expertise to the team members

• Preparing detailed reports of daily activities and project status

• Overseeing the development of new technological procedures

• Installing and configuring operating systems and software

• Creating support procedures for daily tasks and monitoring its progress

• Identifying the root cause of a problem and informing the stakeholders in time

• Assisting the senior management in creating instructional manuals and materials

• Maintaining log entries of pending and completed system updates

• Monitoring and troubleshooting all aspects of computer network and hardware

• Resolving all technical issues and escalating the unresolved issues

• Developing and implementing strategies and prototypes

• Undertaking quality control check

• Assisting the engineering team in their day to day operations

• Analyzing existing systems and suggesting improvement measures

• Questioning and resolving customer issues via phone or email

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field

• Previous work experience as a Technical Support Engineer, IT Technician or a similar role

• A certificate course in Linux, MacOS or Windows is preferred

• Familiarity with using help desk softwares such as Zendesk, Zoho or HubSpot

• Excellent technical knowledge and problem solving skills

• Ability to offer high level of customer service

• Ability to multitask and manage deadlines

• Strong communication skills

• Basic understanding of technicalities in various operating systems

• Knowledge in operating various devices and gadgets like laptops, mobiles and tablets

• Ability to work collaboratively