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Guest Relations Officer Job Description

Job Overview

We are seeking a Guest Relations Officer to provide top-notch service to clients of our hotel.

As a Guest Relations Officer, you should be responsible to communicate effectively with our clients. You should be able to stay calm when resolving difficult circumstances. You will make sure the clients are satisfied with our services. You should also be patient as you will act as a point of contact between our clients and staff. Your main objective will be to ensure our clients enjoy their stay at our hotel.

Responsibilities

  • Welcome guests and review arrival lists and records.

  • Receive and take care of special guests.

  • Answer the inquiries of clients.

  • Assist in preparing welcome folders with different staff members.

  • Give information about different areas of our hotel.

  • Promote the services provided by our hotel.

  • Foresee needs of clients and ensure clients are satisfied with our service while residing at our hotel.

  • Build a long term association with the clients.

  • Help clients with various tasks like arranging transport, providing supplies etc.

  • Address grievances issues and inform Guest Relations Manager when required.

  • Record all necessary data and information daily in the registers.

  • Comply with health and safety standards (OSHS).

Requirements

  • BS/BA degree in Hospitality Management.

  • 2 years work experience as a Guest Relations Officer.

  • Professional certification in Hotel Management will be preferred.

  • Customer-oriented with a good knowledge of hospitality industry standards.

  • Excellent written and oral communication skills.

  • Outstanding organizational, interpersonal and time-management skills.


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