We are looking for an active and efficient Cafe Manager to join us. Your role primarily consists of maintaining and managing the cafe operations.
To be successful in this role of Cafe Manager, you are expected to have exceptional knowledge about restaurant management and operations. You will be required to work in shifts and even, on weekends and holidays. You will be responsible for managing the inventory for the cafe when required.
You will also be training employees on how to deal with customers and provide customer satisfaction. We expect you to provide strategic plans to increase the profitability of the cafe.
If you feel you can carry out this role effectively, we would like to meet you.
Maintain working schedules on a day to day basis
Recruit junior staff and train them according to the company policies
Brief employees about rules of the cafe
Ensure that the machines such as coffee machine or tea machine are working fine
Make sure the cleaning is done before the daily operations start
Keep a record of monthly expenses and revenues
Coordinate with suppliers for the stock of raw materials
Maintain healthy relationship with customers
Coordinate with the staff according to different shifts and confirm the availability
Plan different deals and discounts to attract potential customers
Maintain the standard and quality of the services provided
Coordinate with the baker and chef to plan out a new menu
Ensure that the needs of the customers are fulfilled
Manage the billing procedures
Ensure smooth operations of our cafe when we are understaffed
Bachelor’s degree in Hospitality or Hotel Management
Candidates having a high school diploma with relevant experience can also be considered.
Certification in Hospitality would be preferred
Proven experience of working as a Cafe Manager, Hotel Manager or a similar role
Basic knowledge of handheld restaurant POS systems
Ability to handle coffee machines and other appliances
Great team management skills
Ready to work in shifts
Exceptional customer service skills
Extraordinary communication and organizational skills
Pleasant personality with the ability to converse in multiple languages fluently
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