Crew Leader
Job Description Template

Job Overview 

We are looking for a smart and knowledgeable Crew Leader to be a part of our team. You should ensure that the restaurant activities are carried out as per the established guidelines. Besides, you should also be able to oversee the daily activities of the Crew Members. You will also be responsible for recruiting and training new Crew Members. 

You will also be responsible for assisting the clients with any of their queries and complaints. Moreover, you should be able to monitor the inventory supplies and process orders for new stock. Furthermore, you should be able to advice clients on new menu additions and any special offers.  

To be a Crew Leader, you should have proven work experience in the Hospitality industry and complete familiarity with the industry standards. In addition to this, you should demonstrate excellent leadership skills and have a detail-oriented approach. Your strong analytical skills and the ability to handle stressful situations will work to your advantage.  

Send in your application if you can fulfill the job requirements. We would love to have a word with you.  

Responsibilities 

• Instructing crew members on proper handling practices and excellent customer service 

• Developing and implementing food handling and safety guidelines 

• Overseeing the daily activities of the Crew Members  

• Scheduling work shifts and ensuring that the Crew Members report on time 

• Accepting or declining the leave requests of Crew Members 

• Ensuring that the restaurant and kitchen equipment are in proper working order 

• Keeping a track of restaurant supplies and placing orders for new stock 

• Addressing customer queries and complaints 

• Advising customers on menu items and other pricing details 

• Training and mentoring new Crew Members 

Requirements 

• High School Diploma or GED 

• Minimum 5 years of experience as a Crew Leader or Crew Member in the Hospitality industry 

• Holding a valid food handler’s license or certification in food safety mandatory 

• Complete knowledge of various food handling practices, guidelines, and industry standards 

• Excellent organizational and time management skills 

• Strong communication and interpersonal skills 

• Good analytical and problem-solving skills 

• Highly motivated, hygienic, and detail-oriented individual 

• Excellent leadership skills 

• Ability to work in a fast-paced environment and handle stressful situations 

• Ability to offer excellent customer service