We are looking for a dedicated and smart Front of House to be a part of our team. You will be responsible for welcoming guests and directing them to their respective rooms. Besides, you should also be able to handle reservations on call as well as online. Also, you should be able to receive walk-ins and late check-ins.
You should be able to instruct Waiters, Stewards and Room Attendants and keep them in the loop of any guest requests. Moreover, you should be able to interview, recruit, and train new hires. As a Front of House, you should be able to adhere to the industry and hygiene standards at all times.
To be able to perform at this job role, you should display good time management and organizational skills. You should also be able to multitask and make quick decisions. You should be well-groomed and hold a presentable demeanor at all times.
Send in your application if you can provide our guests with an excellent experience. We would be happy to have a word with you.
Handling and confirming online and telephonic reservations
Receiving walk-ins and late check-ins
Directing early arrivals to the lobby or waiting area
Taking guest requests and ensuring completion of the same
Providing guests with food and drink menus and directing them to their tables
Instructing and supervising Waiters, Stewards, and Sommeliers
Interviewing, hiring, and training new recruits
Responding to any customer queries and complaints in a professional and timely manner
Maintaining industry and hygiene standards at all times
Ensuring upkeep of the guest rooms and instructing the Room Attendant about the same
Attending staff trainings and programs
Bachelor’s degree in Hospitality, Hotel Management, or a related field
Excellent communication and interpersonal skills
Good time management and organizational skills
Well-groomed individual with a welcoming personality
Ability to work at long hours and on weekends or public holidays
Strong decision-making skills
Ability to work independently and collaboratively
Highly motivated and detail-oriented individual
Ability to offer excellent customer service
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