Front of House Staff
Job Description Template

Front of House Staff Job Description - Image

Job Overview 

We are looking for a dedicated and smart Front of House to be a part of our team. You will be responsible for welcoming guests and directing them to their respective rooms. Besides, you should also be able to handle reservations on call as well as online. Also, you should be able to receive walk-ins and late check-ins.  

You should be able to instruct Waiters, Stewards and Room Attendants and keep them in the loop of any guest requests. Moreover, you should be able to interview, recruit, and train new hires. As a Front of House, you should be able to adhere to the industry and hygiene standards at all times. 

To be able to perform at this job role, you should display good time management and organizational skills. You should also be able to multitask and make quick decisions. You should be well-groomed and hold a presentable demeanor at all times.  

Send in your application if you can provide our guests with an excellent experience. We would be happy to have a word with you.  

Responsibilities 

  • Handling and confirming online and telephonic reservations 

  • Receiving walk-ins and late check-ins 

  • Directing early arrivals to the lobby or waiting area 

  • Taking guest requests and ensuring completion of the same 

  • Providing guests with food and drink menus and directing them to their tables 

  • Instructing and supervising Waiters, Stewards, and Sommeliers 

  • Interviewing, hiring, and training new recruits 

  • Responding to any customer queries and complaints in a professional and timely manner 

  • Maintaining industry and hygiene standards at all times 

  • Ensuring upkeep of the guest rooms and instructing the Room Attendant about the same 

  • Attending staff trainings and programs 

Requirements 

  • Bachelor’s degree in Hospitality, Hotel Management, or a related field 

  • Proven work experience as a Front of House Staff, Guest Service Representative or a similar role in the Hospitality industry 

  • Excellent communication and interpersonal skills 

  • Good time management and organizational skills 

  • Well-groomed individual with a welcoming personality 

  • Ability to work at long hours and on weekends or public holidays 

  • Strong decision-making skills 

  • Ability to work independently and collaboratively 

  • Highly motivated and detail-oriented individual 

  • Ability to offer excellent customer service 

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