Room Attendant
Job Description Template

Room Attendant Job Description - Image

Job Overview

We are looking for a Room Attendant to join our housekeeping team. You should be an honest and hardworking individual having good manners. 

You will be reporting directly to the Housekeeping Supervisor. You will be responsible for the cleaning and maintenance of the hotel. In addition to cleaning the guest rooms, you will also be cleaning the hallways, dining area and banquet halls.

As a Room Attendant, you should be ready to provide necessary services to guests while adhering to hotel policies and procedures. Your job is to provide excellent room service to the guests and ensure customer satisfaction. You should be quick in response and ready to work in shifts. You should have good communication skills.

If you feel you will be able to carry out these responsibilities well, send in your applications right away!

Responsibilities

  • Maintain healthy and safe environment in the guest rooms

  • Change bed linens and towels on daily basis

  • Respond to customer complaints in a positive way and keep the customers satisfied

  • Mop the floor regularly and make sure the bathrooms are clean

  • Follow the health and safety rules

  • Ensure the availability of sanitary items in bathroom

  • Dust the furniture daily

  • Clean the carpets and sofas

  • Ensure the room is properly set and clean before the guest arrives

  • Ensure that rooms are regularly cleaned according to the hotel procedures

  • Take care of personal hygiene and tidiness as well

  • Designate work to other room attendants in case of your unavailability

Requirements

  • High school diploma

  • 2 years of work experience as a Room Attendant or Housekeeper in a hotel

  • Good communication skills with ability to speak fluent English

  • Physically active and efficient

  • Flexible in working hours

  • Attention to detail

  • Excellent customer service skills

  • Should be a team player

  • Should be willing to work in shifts, on holidays as well as during festive periods.

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Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
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