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Guest Relations Manager Job Description

Guest Relations Manager Job Description - Image

Job Overview

Do you have pleasant personality and extraordinary managerial skills? If you answered yes then this is the right job for you.You will be responsible for maintaining cordial relations with the guests and ensure that the guests do not face any issues during their stay at the hotel.

You should pledge to represent a goodwill among the guests by giving them extraordinary comfort and hospitality. You should also manage the staff and ensure that all the hotel procedures are being dedicatedly followed. You should have positive attitude towards customer complaints and make sure that they are resolved on time. You should make sure that you are available whenever a guest needs your services. You should also promote the services and perks offered by the hotel to make the stay of the guests more luxurious and memorable. You will be reporting directly to the higher management.

Responsibilities

  • Communicate with the guests and their respective PRs.

  • Handle the queries of the guests related to any procedure of the hotel effectively.

  • Manage the services for the guests such as valets,check-out procedures,luggage handling,pick and drop services etc efficiently.

  • Manage the messages and mails for the guests and ensure they are delivered safely.

  • Handle customer complaints and issues and negotiate with them effectively.

Requirements

  • Bachelor’s degree in Hotel Management from a reputable institute.

  • 2 years experience of working in a hotel.

  • Extraordinary interpersonal and communication skills.

  • Excellent time management skills.

  • Quick decision making skills.

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Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
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