Guest Relations Officer
Job Description Template

Guest Relations Officer Job Description - Image

Job Overview

We are seeking a Guest Relations Officer to provide top-notch customer service to clients of our hotel. 

As a Guest Relations Officer, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall stay at our hotel. 

You should be patient as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services. 

Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their stay at our hotel. You should have a pleasing personality and should be an excellent conversation starter.

If you have the required experience for this role, you can send in your applications to us.

Responsibilities

  • Welcome guests to our hotel with a pleasing smile.

  • Review arrival lists and records.

  • Receive and take care of special guests. 

  • Answer the inquiries of clients on a timely basis.

  • Assist the other staff members in preparing welcome folders for the guests.

  • Give the required information about different areas of our hotel to the guests.

  • Promote the services provided by our hotel.

  • Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel.

  • Build a long term association with the clients.

  • Help clients with various tasks like arranging transport, providing supplies, etc.

  • Address grievances issues and inform Guest Relations Manager as and when required.

  • Record all necessary data and information in the designated registers everyday. 

  • Comply with health and safety standards (OSHS).

Requirements

  • Bachelor’s degree in Hospitality Management or a relevant field.

  • 2+ years of work experience as a Guest Relations Officer, Hotel Manager or a similar role.

  • Professional certification in Hotel Management will be preferred.

  • Should be a customer-oriented individual with a good knowledge of hospitality industry standards.

  • Excellent written and oral communication skills.

  • Outstanding organizational and interpersonal skills.

  • Exceptional time-management skills.

Job-Description-Generator
Post this Guest Relations Officer job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize

Similar to Guest Relations Officer Job Description

Zulma Velasquez, Talent Acquisitions Manager at Jar House LLC
Zulma Velasquez
Jar House, United States
"We no longer have to look into email inbox to find candidate resumes as all information is present in one place. Jobsoid has reduced our work burden manifold."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Click here to read how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates