Hotel Front Desk Agent
Job Description Template

Hotel Front Desk Agent Job Description - Image

Job Overview

We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent. 

As a Hotel Front Desk Agent, you will be the point of contact to represent the hotel in front of guests either over the phone or during check-in. You will also have to provide excellent customer services for our guests. 

You should provide our guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye on details and you should be able to respond quickly.

If you are an experienced Front Desk Agent and ready to take up this opportunity, then apply right away. We would like to meet you.

Responsibilities

  • Manage room reservations either on-call or assign rooms at the time of check-in.

  • Do a background check on the customer credit card.

  • Provide necessary information to the guests.

  • Respond to customer queries on time.

  • Maintain and register the guest’s details.

  • Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements

  • Brief the guests about our additional services

  • Provide help to the guests related to car bookings or ticket bookings

Requirements

  • Degree in Hotel Management or Business Administration. Candidates having a High School diploma will also be considered.

  • Proven experience of working as a Hotel Front Desk Officer, Guest Relations Officer or a similar role.

  • Knowledge of hotel reservation software like roomkeyPMS and Cloudbeds

  • Proficient in the English language. Knowledge of other languages will be preferred

  • Pleasant personality and amazing organizational skills.

  • Knowledge of Computer and MS Office applications.

  • Attention to detail.

  • Good verbal and written communication skills.

  • Exceptional time management skills.

Job-Description-Generator
Post this Hotel Front Desk Agent job on over 20+ Free Job Boards and Social Media Networks.
You can also customize this job description according to your hiring requirements.
Post to Job Board Customize & Download
The Enterprise Agility Platform
  • People and Asset Tracking
  • Sales CRM and Marketing
  • Resource Bookings/Scheduling
  • Tasks and Work Management
Debbie Bullock, Group HR Manager at English Lakes
Debbie Bullock
English Lakes Hotels, Resorts and Venues
"Jobsoid is a simple and easily accessible online recruitment system. It has brought consistency in our recruitment procedures."

Over 2000 companies across 100+ countries trust Jobsoid to simplify their recruiting.

Read our case studies to understand how Jobsoid has streamlined their hiring processes significantly.

VIB Logo

VIB

Communicating with candidates and collaborating with our team was a tedious task. The recruiting information was always present on multiple platforms which was difficult to manage. Read how Jobsoid helped VIB in bringing the recruitment of their entire organisation under one platform.

Read the Case Study
Destinations of the World Logo

DOTW

Destinations of the World, being a global organisation, needed a tool that could make hiring easier across all their office locations. They discovered Jobsoid by chance and realized that it could do everything they required. Read more about how Jobsoid simplified DOTW's hiring process.

Read the Case Study

Sign up for a Lifetime FREE Recruiting Account today!

  • Branded Careers Portal
  • One-Click posting to 20+ Job Boards
  • iOS & Android Mobile Apps
  • Customizable Workflow
  • Interview Scheduling
  • Task Management
  • Automated Tasks & Actions on Stages
  • Custom Email & SMS Templates